Library Client Service Specialist

Saskatchewan Polytechnic Alumni; Saskatoon; On-site; CAD 40,000 - 48,000; Full time

Job summary

Saskatchewan Polytechnic Alumni is seeking a Library Client Service Specialist at Saskatoon Campus. The role focuses on delivering proactive, learner-centered library services and outstanding client support across in-person, phone, email, and chat channels.

Responsibilities include information literacy guidance, outreach activities, and collaboration with librarians to support curriculum and research needs while engaging users via social media and events.

Qualifications

• Two-year Library Technician Diploma required.
• Two years’ experience in client service.
• Strong customer service and communication skills.
• Proficiency with MS Office applications.
• Ability to multitask in a busy library setting.

Responsibilities

• Delivers learner-centered library services with high client service standards.
• Provides information and reference services in person, by phone, email, and chat.
• Engages in orientation, programming, outreach and community events.
• Assists liaison librarians with literature searches and curriculum support.
• Supports social media, website updates, and internal communications.

Skills

Customer service

Effective communication

Teamwork

MS Office Proficiency

Reference interview skills

Education

Library Technician Diploma

Tools

Library databases

Catalog/search tools

Web editing platforms

Job description

Job Content (SDF) Details

Job Content (SDF) Details

Competition Number P17848 Posting Title Library Client Service Specialist Classification Band 6 Location Saskatchewan Polytechnic Saskatoon Campus Other Location(s) Building Saskatoon Campus, Idylwyld Dr. Other Building Date Posted 08/31/2026 Closing Date 09/10/2026 JIQ # 037 Start Date 09/14/2026 End Date 12/24/2026 Open Until Filled No Ongoing No Category of work Full Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (modified) Salary Range $28.82 - $34.44 hourly Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

Library staff positions are posted as Modified.

Evening/weekend work may be required.

Posting Status Open Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

Job Duties/Qualifications, Skills and Abilities(QSA)

• Delivers in-depth, proactive learner-centered library services while ensuring the highest standards of client service are met to create a safe and welcoming environment. Anticipates client needs to provide outstanding client service using technology or supporting clients in the use of technology.


• Provide information and reference service, in person, via telephone, email and via library chat for library clients including quick reference and information services as well as more in-depth reference by conducting reference interviews, ascertaining users’ information needs, and assisting with usage of library tools and resources to empower users in their meeting their immediate needs and identifying relevant information sources.


• Participates in the development and execution of library services orientation, programming, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.


• Under the guidance of the liaison librarian, locates information by conducting literature searches using online catalogues, research databases and search engines, to support curriculum development and faculty research.


• Participates in Library Services communication and outreach efforts through social media, web page and other communication formats


• Provides support for Liaison Librarian(s) including providing client technology or other support in instructional settings and selection of materials for the library collection.


• Serves as a participating member on internal library services teams and working groups as assigned.


• Works collaboratively and collegially with Librarians and Library Leadership as needed to participate in operational planning, assessment, development, and improvement activities in a team environment in all areas of Library Services.


• When assigned, assists with other library areas such as metadata, circulation, and interlibrary loans.


• Assists in proving training to new hires on key library services.


• Performs other duties as assigned.

Qualifications, Skills, Abilities And Experience

Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA)

• Two (2) year Library Technician Diploma reflecting competencies outlined in the CFLA Guidelines for Education in Library Technicians.


• Two (2) years’ experience providing client service within a customer service environment.


• Effective customer service skills.


• Effective communication skills (written and verbal).


• Effective interpersonal, conflict management and teamwork skills.


• Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook).


• Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions.


• Ability to retain concentration during frequent interruptions, prioritize and stay organized while managing multiple tasks and client demands.


• Effective critical thinking and decision-making skills.


• Commitment to lifelong learning and on-going technological and interpersonal skills development.


• Ability to use general office equipment such as a point-of-sale system, computer printer, digital scanner, photocopier and library related equipment, and a self-checkout machine.


• Ability to use web editing, integrated learning platforms and social media technologies and stay abreast of trends in digital applications.


• Demonstrates valuing diversity

Desired QSA Required Competencies

Applicant Documents

Required Documents

• Resume


• Cover Letter

Optional Documents