Level 2 Systems Engineer

Augmented; Toronto, Hamilton; Híbrido; CAD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Bonuses

Profit sharing

Certifications paid

Diverse projects

Descripción de la vacante

Augmented, a GTHA-based managed IT and cybersecurity provider, seeks an experienced Level 2 Systems Engineer to own escalations, lead implementation projects, and serve as a trusted technical advisor to clients. The role covers Microsoft 365, Azure/Entra ID, VMware, Citrix, and network security, with remote work and monthly in-person team days plus occasional client-site visits.

You will design and support client infrastructure, implement backup and disaster recovery, deploy remote access, and

Formación

• 7+ years in IT support or systems engineering.
• Hands-on depth in Microsoft 365, Azure/Entra, VMware, Citrix, and firewall/networking.
• Industry certifications (e.g., Microsoft, Cisco CCNA/CCNP, VMware VCP, Citrix, Fortinet, SonicWall).
• Experience supporting clients in regulated environments.
• Strong client-facing communication and the ability to juggle multiple priorities.
• Valid G licence and a reliable vehicle; willingness to take part in on-call and after-hours rotation.
• Degree in computer science or related field, or equivalent experience.

Responsabilidades

• Own escalations across Microsoft 365, Azure/Entra ID, VMware, Citrix, and Google Workspace environments.
• Design, build, and support client infrastructure, including backup and disaster recovery solutions.
• Deploy and maintain remote access (VPN, RDS/Terminal Services, Citrix).
• Support WAN/LAN, routing, and firewalls (Fortinet, SonicWall, Cisco).
• Run system reviews, make recommendations, and keep client documentation current.
• Keep clients informed on incidents, changes, and planned maintenance.
• Log time, project activity, and ticket detail accurately in the PSA (ConnectWise).
• Share knowledge with Level 1 colleagues and help improve service processes.

Conocimientos

7+ years IT experience

Multi-Platform IT expertise

Industry certifications

Regulated environments experience

Client-facing communication

On-call readiness

Educación

Degree in computer science or related field

Herramientas

Microsoft 365

Azure/Entra ID

VMware

Citrix

Fortinet

SonicWall

Cisco

ConnectWise

Backup/DR tooling

Descripción del empleo

Location: Greater Toronto & Hamilton Area (remote, with monthly in-person team days and periodic client site visits)

Type: Full-time, permanent

Compensation: Competitive base + performance incentives and profit sharing

About the opportunity

Our client is an established managed IT and cybersecurity provider supporting small and mid-sized organizations across the GTHA, including clients in regulated industries. They're adding an experienced Level 2 Systems Engineer who can own escalations, lead implementation projects, and act as a trusted technical advisor to clients.

What you'll do

• Take ownership of escalated tickets across Microsoft 365, Azure/Entra ID, VMware and Hyper-V, Citrix, and Google Workspace environments
• Design, build, and support client infrastructure, including backup and disaster recovery solutions
• Deploy and maintain remote access (VPN, RDS/Terminal Services, Citrix)
• Support network and security infrastructure: WAN/LAN, routing, and firewalls (Fortinet, SonicWall, Cisco)
• Run system reviews, make recommendations, and keep client documentation current
• Keep clients informed on incidents, changes, and planned maintenance
• Log time, project activity, and ticket detail accurately in the PSA (ConnectWise)
• Share knowledge with Level 1 colleagues and help improve service processes

What you bring

• 7+ years in IT support or systems engineering, either at an MSP or as the lead technician in a multi-platform environment
• Hands-on depth in Microsoft 365, Azure/Entra, VMware, Citrix, and firewall/networking platforms
• One or more industry certifications (e.g., Microsoft, Cisco CCNA/CCNP, VMware VCP, Citrix, Fortinet, SonicWall)
• Experience supporting clients in regulated environments
• Strong client-facing communication and the ability to juggle multiple priorities
• Valid G licence and a reliable vehicle; willingness to take part in on-call and after-hours rotation
• Degree in computer science or related field, or equivalent experience

What's offered

• Full health, dental, and vision benefits
• Performance bonuses and profit sharing
• Paid certifications and training
• Exposure to a wide range of technologies and client projects