Level 1 Helpdesk Technician

Ymca; San Juan de Terranova; Hybrid; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

35-hour work week

Health and dental insurance

Matched pension contributions

Professional development programs

Inclusive work environment

Employee Recognition Programs

Employee Referral Program

Job summary

The YMCA of Newfoundland and Labrador is seeking a Level 1 Helpdesk Technician to join our IT team in St. John’s, with remote work available. You will provide frontline support, manage tickets, and assist in software/hardware installations across our sites.

Ideal candidates have an IT degree or relevant experience, knowledge of Windows troubleshooting, and basic IT security understanding. Travel between sites may be required from time to time.

Qualifications

• IT related degree or relevant work experience.
• Basic troubleshooting knowledge of Windows devices, software, printers, and network connectivity.
• A basic understanding of IT security best practices.
• Criminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basis.

Responsibilities

• Provide front-line IT support to YMCA staff via phone, email, or in-person.
• Create and manage support tickets; assist with installation of software and hardware.
• Educate users on best practices and efficient technology use.
• Occasional on-site work at the Association Services Office in St. John's; remote work available when appropriate.

Job description

Level 1Helpdesk Technician – Full Time – Association Services Office, St. John's/Remote

Wage Range: $42,000 - $55,000/yr

Job Competition #: ADMIN-TECH-FT

The YMCA has been part of life in Newfoundland and Labrador since 1854. Our charity’s core programs of Health, Fitness, and Aquatics; Child Care and Day Camp; and Employment, Enterprise, and Newcomer Services are offered at more than 200 locations and points of delivery in our communities throughout the province. Our focus on inclusiveness and accessibility means we serve people of all ages, backgrounds and abilities through all stages of life.

Join Our Team

We are seeking a Level 1 Helpdesk Technicianto join our IT team. The successful candidate will act as a front-line supportfor our YMCA team assisting in their technology needs via phone, email orin-person. You will be responsible for creating and managing support tickets aswell as installation of software and hardware systems. You will be a leader inhelping educate users on best practices and better use technology for theirworkflow. The successful candidate will be expected to work on-site regularly at the Association Services Office in St. John's, with remote work available when appropriate and approved. Travel to and from various sites will be expected from time to time to meet operational needs.

Job Requirements

• IT related degree or relevant work experience
• Certifications in CompTIA A+, Network+, Security + considered an asset
• Basic troubleshooting knowledge of Windows devices, software, printers, and network connectivity
• A basic understanding of IT security best practices
• Criminal Records Check and Vulnerable Sectors Checks are reviewed on an individual basis

Benefits of Working with the YMCA

• Competitive compensation; paid general and annual leave for full time employees, medical and dental insurance, matched pension contributions.
• Maintain a work-life balance with our 35-hour work week
• Enhance your health with a free health, fitness and aquatics membership (immediately family included) during contract
• Keep your career dynamic through our professional development programs
• Work in an inclusive environment where caring, honesty, diversity, respect and responsibility are lived values
• Employee Recognition Programs
• Employee Referral Program - Receive monetary incentive for contributing to our hiring practices

Key Competencies

• Creates a respectful and inclusive environment
• Takes personal responsibility for following through, responding and resolving issues and complaints
• Demonstrates personal discipline to produce high quality work and meet expectations and goals
• Self-manages behaviors and seeks out feedback and coaching
• Strong customer service and communication skills
• Ability to work both independently and collaboratively within a team
• Problem solving mindset with attention to detail

The YMCA of Newfoundland and Labrador is an equal opportunity employer and values diversity. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. We thank all applicants for their interest; however only those selected for an interview will be contacted.