LensCrafters - Team Lead

EssilorLuxottica; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

LensCrafters seeks a Team Lead committed to providing exceptional customer service in a dynamic retail environment. The role involves enhancing team performance, assisting customers with selections, and ensuring optical standards are upheld. Candidates should possess strong optical knowledge, retail experience, and leadership skills to drive store success.

Qualifications

• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Leadership & training experience.

Responsibilities

• Ensure the team provides unsurpassed Customer Service.
• Custom fits glasses & precisely place prescription in lenses.
• Responsible for basic operation, cleaning & maintenance of lab tools.

Skills

Customer Service

Sales

Problem Solving

Leadership

Basic Math

Education

Optical Certification (ABO)

Tools

Optical Machinery

Job description

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) & / or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery / instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options