Licensed Team Lead-Willowdale, ON-LensCrafters

Luxottica; Old Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a leading optical retailer as a Licensed Team Lead, where your passion for customer service will shine. In this role, you'll create exceptional value for customers by providing expert guidance on eyewear and lens choices, ensuring their satisfaction. With a focus on leadership, you'll manage key optical processes and help develop your team's skills. This is a fantastic opportunity to grow within the eyewear industry, backed by a renowned company known for its commitment to quality and service excellence. Embrace the chance to make a real difference in the lives of customers while advancing your career in a supportive environment.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Commission Plan

Qualifications

• Must hold a current & valid state Opticianry license.
• Strong experience in optical and retail is essential.
• Leadership and training experience preferred.

Responsibilities

• Deliver exceptional customer service and assist with eyewear selections.
• Provide expertise on lens choices based on prescriptions.
• Ensure finished eyewear meets optical standards.

Skills

Customer Service

Opticianry License

Optical Knowledge

Sales Skills

Leadership

Basic Math Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma/GED

State Licensure (if applicable)

Tools

Optical Machinery

AccuFit Digital Measurement System

Cash Register

Job description

Licensed Team Lead - Willowdale, ON - LensCrafters

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail:

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

Under current & valid state Opticianry license, perform the following:

• Provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription.
• Adjust and/or repair eyewear as needed.
• Present & dispense eyewear.
• Perform accurate digital measurements.

While working in Lab, if applicable:

• Custom fit glasses & precisely place prescription in lenses.
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment for all, demonstrating safe work practices.
• Be responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

• HS diploma/GED.
• Current & valid state Opticianry license.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem-solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• Optical machinery/instruments experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise & lens options.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.