LensCrafters - Assistant Manager

Luxottica; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player seeks an Assistant Manager who will lead and inspire a team while driving sales and enhancing customer experiences. This role involves managing store operations, exceeding performance metrics, and fostering positive relationships with both customers and team members. The ideal candidate will possess strong management skills, a keen understanding of retail dynamics, and a passion for delivering exceptional service. Join a dynamic team dedicated to transforming the eyewear industry and making a meaningful impact in the lives of customers through quality care and innovative solutions.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 1+ year(s) management/supervisory experience with direct reports.
• Strong understanding of retail operations and processes.

Responsibilities

• Exceed key performance indicators in sales and customer satisfaction.
• Support store business plans to maximize sales and profit.

Skills

Management Experience

Sales Skills

Problem Solving

Communication Skills

Basic Math Skills

Education

High School Diploma

College Degree

Tools

Cash Register

Computers

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives.
2. Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors.
3. Supports store business plans to maximize sales & profit.
4. Partner with store manager to lead & develop team.
5. Delivers clear, constructive, timely feedback & partners with Store Manager on development.
6. Executes visual directives & maintains store appearance.
7. Maintains positive working relationship with doctors.
8. Promotes team compliance to all policies.
9. Performs administrative duties.
10. Works a flexible schedule, including nights & weekends.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. 1+ year(s) management/supervisory experience with direct reports.
3. Knowledge of retail operations, processes & policies.
4. Strong basic math skills.
5. Familiarity with cash register, computers & calculators.
6. Must have a strong command of the English language for all written correspondence & oral communication.
7. Strong communicator & listener.
8. Demonstrated high-level of selling skills.
9. Proven ability to problem solve.

PREFERRED QUALIFICATIONS

1. College degree or equivalent.
2. Previous experience in leadership position within retail & customer service industry.
3. Knowledge of basic optics.
4. Knowledge of current store merchandise.
5. State licensure (if applicable) &/or ABO Certification in non-licensed states.
6. Brand Final Inspector Certification.
7. Brand Quality, Fitting & Adjusting Program.

Pay Range: 50,284.12 - 69,986.45

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.