Lenscrafters - Assistant Manager

ESSILORLUXOTTICA GROUP; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager to lead a team in a thriving retail environment. This role is pivotal in driving sales performance, enhancing customer experiences, and ensuring operational excellence. You will be at the forefront of delivering exceptional service while managing store operations and fostering a positive team culture. Join a global leader in vision care and be part of a community that values innovation and quality. If you're passionate about retail and have a knack for leadership, this opportunity is perfect for you to make a significant impact!

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 1+ year management experience with direct reports in retail.
• Strong command of English for communication and correspondence.

Responsibilities

• Lead and develop team to exceed key performance indicators.
• Maintain store appearance and execute visual directives.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Basic Math Skills

Communication Skills

Selling Skills

Problem Solving

Education

High School Graduate or Equivalent

College Degree or Equivalent

Tools

Cash Register

Computers

Calculators

Job description

Requisition ID: 883070

Store #: 001961 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Delivers quality & improvement to exceed all key performance indicators (KPIs):

1. Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

1. Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors

1. Supports store business plans to maximize sales & profit

1. Partner with store manager to lead & develop team

1. Delivers clear, constructive, timely feedback & partners with Store Manager on development

1. Executes visual directives & maintains store appearance

1. Maintains positive working relationship with doctors

1. Promotes team compliance to all policies

1. Performs administrative duties

1. Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

1. High School graduate or equivalent

1. 1+ year(s) management/supervisory experience with direct reports

1. Knowledge of retail operations, processes & policies

1. Strong basic math skills

1. Familiarity with cash register, computers & calculators

1. Must have a strong command of the English language for all written correspondence & oral communication

1. Strong communicator & listener

1. Demonstrated high-level of selling skills

1. Proven ability to problem solve

PREFERRED QUALIFICATIONS

1. College degree or equivalent

1. Previous experience in leadership position within retail & customer service industry

1. Knowledge of basic optics

1. Knowledge of current store merchandise

1. State licensure (if applicable) &/or ABO Certification in non-licensed states

1. Brand Final Inspector Certification

1. Brand Quality, Fitting & Adjusting Program

Pay Range

50,284.12 - 69,986.45

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.