Lenscrafters - Assistant Manager

ESSILORLUXOTTICA GROUP; North Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Manager who embodies leadership and a passion for customer service. This role involves guiding a dedicated team to achieve key performance indicators while ensuring a premier experience for every customer. The ideal candidate will have a strong understanding of retail operations, excellent communication skills, and a knack for problem-solving. Join a global community committed to innovation in eyewear and eye care, where your contributions will directly impact the quality of service provided to customers. If you're ready to take the next step in your career within a dynamic environment, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• 1+ year of management experience in retail or customer service.
• Strong command of English for effective communication.

Responsibilities

• Lead and develop the store team to exceed performance metrics.
• Execute visual directives and maintain store appearance.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Selling Skills

Problem Solving

Strong Communication

Education

High School Diploma

College Degree

Tools

Cash Register

Computers

Calculators

Job description

Requisition ID: 881983

Store #: 000949 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Delivers quality & improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives.
2. Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors.
3. Supports store business plans to maximize sales & profit.
4. Partner with store manager to lead & develop team.
5. Delivers clear, constructive, timely feedback & partners with Store Manager on development.
6. Executes visual directives & maintains store appearance.
7. Maintains positive working relationship with doctors.
8. Promotes team compliance to all policies.
9. Performs administrative duties.
10. Works a flexible schedule, including nights & weekends.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. 1+ year(s) management/supervisory experience with direct reports.
3. Knowledge of retail operations, processes & policies.
4. Strong basic math skills.
5. Familiarity with cash register, computers & calculators.
6. Must have a strong command of the English language for all written correspondence & oral communication.
7. Strong communicator & listener.
8. Demonstrated high-level of selling skills.
9. Proven ability to problem solve.

PREFERRED QUALIFICATIONS

1. College degree or equivalent.
2. Previous experience in leadership position within retail & customer service industry.
3. Knowledge of basic optics.
4. Knowledge of current store merchandise.
5. State licensure (if applicable) &/or ABO Certification in non-licensed states.
6. Brand Final Inspector Certification.
7. Brand Quality, Fitting & Adjusting Program.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.