Lending Services Specialist: Client-Focused & Compliance

Scotiabank; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank in Mississauga is seeking an experienced Lending Services professional to manage commercial/small business lending processes, client relations, and document preparation. The role emphasizes accuracy, regulatory compliance, and cross-functional collaboration.

You will work with various stakeholders to ensure timely handling of credit and service requests, maintain knowledge of products, and support business banking operations within standard hours.

Qualifications

• Post-Secondary Education.
• Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
• Proven customer service skills with adaptability.
• Knowledge of Business Banking credit policies, products, and security & collateral documentation.
• Strong knowledge of onboarding accounts, products & services, and loan/funding.
• Fluency in English (written & verbal) and organizational skills.
• Working knowledge of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Preparation and execution of intricate security and Business Banking documents to meet Bank policies and procedures for lending products & services.
• Maintains up-to-date knowledge of Commercial and Small Business products, processes, and policies.
• Acts as active partner, collaborates with stakeholders to resolve issues, remove roadblocks, reduce costs, and improve services.
• Responds promptly to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve servicing issues.
• Understand how Bank’s risk appetite and risk culture should be considered in daily activities.
• Contributes to the Pulse Score by enhancing customer experience.
• Identify efficiency improvements and participate in cross-training across units.

Skills

Customer service

MS Office

English fluency

Education

Post-Secondary Education

Job description

Scotiabank in Mississauga is seeking an experienced Lending Services professional to manage commercial/small business lending processes, client relations, and document preparation. The role emphasizes accuracy, regulatory compliance, and cross-functional collaboration.

You will work with various stakeholders to ensure timely handling of credit and service requests, maintain knowledge of products, and support business banking operations within standard hours.