Legal Tech Customer Support Specialist — Grow & Learn

VLEX NETWORKS; Vancouver; On-site; CAD 42,000 - 66,000; Full time

Job summary

Clio is hiring Customer Support Specialists to join our Burnaby team. We welcome candidates from diverse backgrounds, including early-career professionals and recent graduates, who want to grow with our tech-focused company.

As a Customer Support Specialist, you will handle inquiries via phone, chat, and email, become a product expert, and help customers leverage Clio to work more efficiently. Training and career growth opportunities are available.

Qualifications

• Bachelor's degree or diploma (or final semester with graduation by Aug 2026) or recent graduate.
• Educational background in CS, Business, Communications or related fields with transferable skills.
• Strong analytical skills and impeccable verbal and written communication.
• Curiosity about law, tech and AI, and willingness to grow in a fast-paced tech company.

Responsibilities

• Handle inbound support requests by phone, AI-enabled chat, and email to deliver exceptional experiences.
• Become a product expert; diagnose, troubleshoot, and resolve product issues.
• Act as a trusted advisor; coach customers to use Clio effectively and identify opportunities for product adoption.
• Capture customer feedback for Product teams and support career growth within the organization.

Skills

Communication skills

Problem solving

Technical aptitude

Python

APIs knowledge

HTML

SQL

Education

Bachelor's degree or diploma

Tools

Postman

Job description

Clio is hiring Customer Support Specialists to join our Burnaby team. We welcome candidates from diverse backgrounds, including early-career professionals and recent graduates, who want to grow with our tech-focused company.

As a Customer Support Specialist, you will handle inquiries via phone, chat, and email, become a product expert, and help customers leverage Clio to work more efficiently. Training and career growth opportunities are available.