Legal Tech Customer Support Specialist — Hybrid & Growth

Clio; Calgary; Hybrid; CAD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Hybrid work environment

Flexible time off

Counseling benefit

RRSP matching

RESP contribution

Clioversary recognition program

Job summary

Clio, a global leader in legal AI software, is hiring Customer Support Specialists for Calgary and Burnaby. You will help legal professionals resolve product issues, learn our products, and coach new hires as you grow within the team.

This role offers a hybrid work model, structured product training, and clear paths to move into other roles after 12–24 months. A bachelor’s degree or diploma and strong communication skills are preferred. Competitive benefits accompany the role.

Qualifications

• Bachelor’s degree or diploma or currently in final semester with expected graduation by August 2026, or recent graduate within the past 2 years.
• Educational background in related fields with transferable skills relevant to customer support.
• Excellent analytical and impeccable verbal and written communication skills; ability to convey technical concepts to non-technical audiences.

Responsibilities

• Handle inbound support requests by phone, AI-enabled chat, and email to deliver exceptional customer experiences to legal professionals and their clients.
• Diagnose, troubleshoot, and resolve product issues; become a product expert.
• Serve as a trusted advisor, providing solutions and coaching to help customers use Clio more efficiently.
• Identify upsell opportunities and connect customers with the appropriate team.
• Capture customer feedback for Product teams.
• Grow your career through ongoing learning and internal mobility within 12–24 months.

Skills

Analytical skills

Verbal communication

Written communication

Problem-solving

Technical aptitude

Curiosity about law/AI

Growth mindset

Education

Bachelor’s degree or diploma in Computer Science, Business, Communications, or related fields

Tools

APIs

Postman

HTML

R

Python

Ruby

SQL

Job description

Clio, a global leader in legal AI software, is hiring Customer Support Specialists for Calgary and Burnaby. You will help legal professionals resolve product issues, learn our products, and coach new hires as you grow within the team.

This role offers a hybrid work model, structured product training, and clear paths to move into other roles after 12–24 months. A bachelor’s degree or diploma and strong communication skills are preferred. Competitive benefits accompany the role.