Legal Tech Support Specialist (Hybrid, Burnaby)

Clio; Burnaby; Hybrid; CAD 52,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Hybrid work environment

Flexible time off

Job summary

Clio is seeking Customer Support Specialists in Burnaby, Canada. The role focuses on delivering exceptional experiences to legal professionals through phone, chat, and email while becoming product experts and driving product adoption.

We welcome candidates from diverse backgrounds, including early-career professionals and recent graduates. The position offers a flex shift and hybrid work with in-office requirements, reflecting Clio’s Total Rewards program and a strong growth culture.

Qualifications

• Bachelor’s degree or diploma or currently in final semester (Aug 2026)
• Educational background in CS, Business, Communications, or related fields
• Excellent analytical, verbal and written communication
• Curiosity about law, tech and AI; desire to learn and grow
• Growth mindset and enthusiasm in a high-performing team

Responsibilities

• Handle inbound support via phone, AI-enabled chat and email with a focus on legal professionals
• Become a product expert; diagnose, troubleshoot and resolve issues
• Provide solutions and coaching to enable customers to use Clio effectively
• Identify when customer is a fit for additional product/service and connect with the right team
• Capture customer feedback for Product teams
• Support career growth within the team and contribute to a winning culture

Skills

Analytical skills

Verbal communication

Written communication

Problem solving

Education

Bachelor’s degree or diploma

CS/Business/Communications background

Tools

Postman

Job description

Clio is seeking Customer Support Specialists in Burnaby, Canada. The role focuses on delivering exceptional experiences to legal professionals through phone, chat, and email while becoming product experts and driving product adoption.

We welcome candidates from diverse backgrounds, including early-career professionals and recent graduates. The position offers a flex shift and hybrid work with in-office requirements, reflecting Clio’s Total Rewards program and a strong growth culture.