Legal Resolutions Officer

KSI Law; Markham; On-site; CAD 59,000 - 72,000; Full time

Job summary

KSI Law in Markham, Ontario, is seeking a Legal Resolutions Officer to manage legal-stage portfolios and support pre-litigation efforts across Canada. You will negotiate settlements, verify assets and employment, and coordinate with the paralegal to move files toward enforcement when appropriate.

The ideal candidate is a licensed Paralegal (P1) or equivalent with strong negotiation, communication, and compliance skills, and the ability to work rotating shifts in a fast-paced environment.

Qualifications

• Licensed Paralegal (P1) or equivalent qualification.
• Experience with litigation processes and pre-litigation procedures.
• Ability to negotiate settlements and manage legal-stage files.

Responsibilities

• Manage legal-stage portfolios across provinces.
• Apply criteria to determine portfolio composition.
• Support pre-litigation program and file readiness.
• Conduct Pre-Legal Suitability vetting.
• Complete asset and employment verification.
• Drive PTS process using internal legal tools.

Skills

Negotiation

Communication

Rotating shifts

Legal tech tools

Education

Paralegal (P1) licensed

NCA status / equivalent

Tools

Legal case-management tools

Credit reporting systems

CRM/Dashboard platforms

Job description

At KSI Law, Kreditor Services is our division dedicated to legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation.

We are committed to setting the national standard for creditors' rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.

The Legal Resolutions Officer is a legally trained senior collector responsible for managing legal-stage portfolios and supporting KSI Law's pre-litigation program. This role manages legally valuable accounts valued at $2,000 or more, including files with legal-worth qualifiers, across all provinces. The Legal Resolutions Officer negotiates complex settlements, structures settlement terms, conducts Pre-Legal Suitability vetting, and completes asset and employment verification to support legal enforcement, using KSI legal tools. This role has full autonomy in debtor communication across all channels. Legal Resolutions Officers do not enforce — they support the enforcement process, working with the paralegal in the carriage of each portfolio.

Annual Salary: Up to $65,000, depending of experience [+ monthly bonus structure] [+Benefits eligible]

As a Legal Resolutions Officer, you will be:

• Managing legal-stage portfolios of accounts valued at $2,000 and above across all provinces, including files with mortgage-related exposure
• Applying legal-worthy file criteria — three or more R1 tradelines, assignment dates greater than 10 days post-NB treatment — to determine portfolio composition
• Supporting KSI Law's pre-litigation program through accurate portfolio oversight and file readiness
• Conducting Pre-Legal Suitability vetting on legal-stage files
• Completing asset and employment verification in support of legal enforcement
• Driving the PTS process using internal legal tools, including the legal dashboard

Autonomous Debtor Communication

• Communicating with debtors across all channels — phone, SMS, and email — with full autonomy
• Negotiating complex settlements and structuring terms of settlement directly with debtors
• Supporting, not conducting, the legal enforcement process — working under the paralegal in carriage of the portfolio

Credit Analysis & Debtor Profiling

• Conducting in-depth credit analysis to assess debtor asset and liability profiles, including tradeline review
• Using credit and financial profiling to inform settlement strategy and legal-stage file remediation

Documentation, Compliance & Internal Collaboration

• Upholding the professional standards KSI Law maintains as a law firm regulated by the Law Society of Ontario, including accurate documentation of all legal-stage account activity
• Collaborating closely with the paralegal in carriage of each portfolio to meet procedural and compliance requirements
• Maintaining detailed, audit-ready documentation in the legal CRM and KSI legal tools in support of remediation and/or enforcement

Performance Accountability

• Meeting a monthly KPI on net new referrals — collecting, pre-vetting, and referring suit-worthy files to the legal department
• Reporting on portfolio performance and referral metrics in accordance with procedural and compliance requirements

As our ideal candidate, you will bring:

Required:

• Current status as a Paralegal (P1) licensed with the Law Society of Ontario, an NCA (National Committee on Accreditation) student in good standing, a lawyer newly called to the Bar of Ontario, or an equivalent legal qualification.
• Good understanding of litigation processes, pre-litigation procedures, and settlement negotiation.
• Advanced written and verbal communication skills, with demonstrated ability to negotiate complex settlements.
• Proficiency with legal case-management tools, credit reporting systems, and CRM/dashboard platforms.
• Availability to work rotating shifts

Preferred:

• Prior experience in collections, credit analysis, or legal support roles
• Familiarity with Canadian credit bureau reporting practices (Equifax, TransUnion)

Location & Schedule:

On-site — Markham, Ontario, Canada. Shifts rotate across 9am–5pm, 11am–7pm, and 1pm–9pm

Compensation & Employment Terms:

Up to $65,000 annually, depending on experience [floor needed], plus a monthly performance bonus [formula pending]. This is a salaried position. Includes a fully employer‑paid benefits package — health, dental, vision, life insurance and AD&D, and long‑term disability coverage, with no cost‑shared premiums — beginning after a 3‑month waiting period.

As a member of the KSI Law team, you will have access to:

• Weekly incentive programs tied to performance and targets
• A commitment to professional development and growth opportunities
• An active social committee hosting regular team events and recognition programs throughout the year
• Free gym membership at our office location
• 24/7 support through our Employee Assistance Program (EAP)
• Access to additional wellness perks through our group benefits plan, including virtual healthcare, second‑opinion medical support, and exclusive discount programs.
• Paid coverage of Continuing Professional Development (CPD) courses required to maintain your license
• Annual Law Society of Ontario (LSO) licensing fees paid on your behalf

KSI Law uses artificial intelligence (AI) as part of our application screening process to help identify candidates whose qualifications and experience align with this position's requirements.

Equal Opportunity Statement

We thank all applicants for their interest in KSI Law; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. KSI Law is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.