Senior Legal Resolutions Officer

KSI Law; Markham; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Gym membership

CPD paid

LSO fees paid

EAP

Job summary

KSI Law's Kreditor Services division seeks a Senior Legal Resolutions Officer to manage active legal files and settlements, collaborating with a paralegal to carry portfolios and access the litigation desk.

You will oversee portfolios valued at $2,000 and above, conduct pre-litigation vetting, document compliance, and drive settlement strategies while upholding strict ethical standards at a regulated Ontario law firm.

Qualifications

• Current status as a Paralegal (P1) licensed with the Law Society of Ontario, an NCA student in good standing, a lawyer newly called to the Bar, or an equivalent qualification

Responsibilities

• Holding portfolio-specific access to the litigation desk and direct access to the paralegal in carriage of the portfolio
• Issuing customized legal channels to remediate active legal files
• Continuing remediation on active legal files with legal desk access alongside the licensee
• Managing portfolios of accounts valued at $2,000 and above across all provinces
• Supporting pre-litigation and litigation-stage remediation
• Conducting Pre-Legal Suitability vetting and legal-stage remediation
• Completing asset and employment verification in support of legal enforcement
• Communicating with debtors across channels
• Negotiating settlements and terms directly with debtors
• Supporting the legal enforcement process with the portfolio licensee
• Conducting credit analysis to assess debtor profiles
• Using profiling to inform settlement strategy
• Upholding professional standards and maintaining audit-ready documentation
• Meeting monthly KPIs and reporting performance

Skills

Negotiation

Communication skills

Legal case-management tools

Litigation desk systems

CRM / dashboards

Credit reporting systems

Education

Paralegal (P1) licensed - Law Society of Ontario

NCA student in good standing

Lawyer called to Bar of Ontario

Tools

CRM dashboards

Legal case-management tools

Litigation desk systems

Credit reporting systems

Job description

At KSI Law, Kreditor Services is our division dedicated to legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation.

We are committed to setting the national standard for creditors' rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.

The Senior Legal Resolutions Officer is the most senior non-management role in Kreditor Services, carrying legal collections criteria and responsibilities while working active legal files in partnership with the paralegal in carriage of the portfolio. This role holds portfolio-specific access to the litigation desk and direct access to the licensee to remediate active legal files. Working within balance ranges ($2,000 and above), with additional client-specific legal desk access to continue the remediation process, the Senior Legal Resolutions Officer negotiates complex settlements and settlement terms, conducts pre-legal vetting and legal-stage remediation, and completes asset and employment verification in support of legal enforcement.

This role requires a working knowledge of the legal process and procedures, and strict adherence to KSI Law's compliant, procedural, and ethical standards within this scope. Senior Legal Resolutions Officers support the litigation and enforcement process, working with the licensee in carriage of each portfolio.

Up to $80,000, depending on experience [floor needed] + monthly bonus [formula pending] Benefits eligible

As a Senior Legal Resolutions Officer, you will be:

• Holding portfolio-specific access to the litigation desk and direct access to the paralegal in carriage of the portfolio
• Issuing customized legal channels to remediate active legal files
• Continuing the remediation process on active legal files using legal desk access alongside each licensee
• Managing legal-stage portfolios of accounts valued at $2,000 and above across all provinces, working active legal files in partnership with the paralegal in carriage of the portfolio
• Supporting KSI Law's pre-litigation and litigation-stage remediation process through accurate portfolio oversight
• Conducting Pre-Legal Suitability vetting and legal-stage remediation on active legal files
• Completing asset and employment verification in support of legal enforcement

Autonomous Debtor Communication

• Communicating with debtors across all communication channels
• Negotiating complex settlements and structuring terms of settlement directly with debtors
• Supporting the legal enforcement process — working alongside the licensee in carriage of the portfolio

Credit Analysis & Debtor Profiling

• Conducting in-depth credit analysis to assess debtor asset and liability profiles
• Using credit and financial profiling to inform settlement strategy and legal-stage file prioritization

Documentation, Compliance & Internal Collaboration

• Upholding the professional standards KSI Law maintains as a law firm regulated by the Law Society of Ontario, with strict adherence to KSI Law's compliant, procedural, and ethical standards
• Collaborating directly with the licensee in carriage of each portfolio, including litigation-desk coordination
• Maintaining detailed, audit-ready documentation of all legal notices, remediation activity, and account communications

Performance Accountability

• Meeting a monthly KPI on net new referrals and legal-file remediation outcomes
• Reporting on portfolio and litigation-desk performance in accordance with procedural and compliance requirements

As our ideal candidate, you will bring:

Required:

• Current status as a Paralegal (P1) licensed with the Law Society of Ontario, an NCA (National Committee on Accreditation) student in good standing, a lawyer newly called to the Bar of Ontario, or an equivalent legal qualification
• Demonstrated experience at the Tier 4 (Legal Resolutions Officer) level or equivalent, consistent with this being the most senior non-management role in Kreditor Services.
• Working knowledge of the legal process, litigation-stage procedures, and compliant collection practices
• Advanced written and verbal communication skills, with demonstrated ability to negotiate complex settlements and issue formal legal notices
• Proficiency with legal case-management tools, litigation desk systems, credit reporting systems, and CRM/dashboard platforms

Preferred:

• Prior experience in collections, credit analysis, or legal support roles
• Familiarity with Canadian credit bureau reporting practices (Equifax, TransUnion)

Location & Schedule:

On-site — Markham, Ontario, Canada. Shifts rotate across 9am–5pm, 11am–7pm, and 1pm–9pm

Compensation & Employment Terms:

Up to $80,000 annually, depending on experience [+ monthly performance bonus] Includes a fully employer-paid benefits package — health, dental, vision, life insurance and AD&D, and long-term disability coverage, with no cost-shared premiums — beginning after a 3-month waiting period.

As a member of the KSI Law team, you will have access to:

• Weekly incentive programs tied to performance and targets
• A commitment to professional development and growth opportunities
• An active social committee hosting regular team events and recognition programs throughout the year
• Free gym membership at our office location
• 24/7 support through our Employee Assistance Program (EAP)
• Access to additional wellness perks through our group benefits plan, including virtual healthcare, second-opinion medical support, and exclusive discount programs
• Paid coverage of Continuing Professional Development (CPD) courses required to maintain your license
• Annual Law Society of Ontario (LSO) licensing fees paid on your behalf

KSI Law uses artificial intelligence (AI) as part of our application screening process to help identify candidates whose qualifications and experience align with this position's requirements.

Equal Opportunity Statement

We thank all applicants for their interest in KSI Law; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. KSI Law is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.