Leasing Specialist - London, ON (*Talent Pool*)

CAPREIT Apartments; London; On-site; CAD 44,000 - 46,000; Full time

Benefits offered by this job

Paid Vacation

Health, Dental & Vision Benefits

Employee Savings Plan

Employee & Family Assistance Plan

Learning & Professional Development

Job summary

CAPREIT Apartments is seeking a Leasing Specialist for the London, Ontario portfolio to act as the frontline liaison with residents, manage inquiries, and drive leasing from inquiry to onboarding.

You will handle payments, property inspections, and move-ins/move-outs while maintaining high resident satisfaction and meeting leasing targets. Evening and rotational weekend availability may be required.

Qualifications

• 1-2 years of experience in customer service, sales, office administration or related field.
• High school diploma or equivalent.
• Proficient with MS Office; SAP knowledge is an asset.
• Well-developed oral and written communication skills.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented in a fast-paced environment.

Responsibilities

• Leasing from initial inquiry to resident onboarding and ongoing occupancy management.
• Address resident concerns to maintain satisfaction and retention.
• Collect payments and manage move-ins/move-outs; coordinate maintenance requests.
• Monitor vacancies and achieve leasing targets; inspect properties as needed.

Skills

Customer service

Sales

Office administration

Communication skills

Negotiation

Fast-paced environment

Education

High school diploma

Tools

MS Office

SAP

Job description

Are you enthusiastic, customer-oriented and enjoy interacting with people?

Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada?

If this is you, come join our community as a Leasing Specialist for the London, Ontario portfolio.

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

About the Leasing Specialist opportunity:

Resident Ambassador:

As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction.

Leasing Champion:

Own the leasing process from initial inquiry to onboarding of new resident. Proactively monitor vacancies and achieve leasing targets.

Operations Guru:

Collect payments, inspect the property and facilitate resident moves and maintenance request.

What you need to succeed:

• 1-2 years’ experience in customer service, sales, office administration or related field.
• High school diploma or equivalent.
• Proficient with MS Office. SAP knowledge is an asset.
• Well-developed oral and written communication skills.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations may be required for some locations.
• Ability to work evenings and rotational weekends to meet business requirements required.

What’s in it for you?

Competitive Base Salary starting between $44,000 - $46,000

At CAPREIT, we reward all permanent full-time employees:

• Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development

Your opportunity to build an exciting career!