Leasing & Resident Experience Specialist (*Talent Pool*)

CAPREIT Apartments; Victoria; Hybrid; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

3 weeks paid vacation

Health, dental & vision benefits

Employee savings plan

Employee & family assistance plan

Learning & professional development

Job summary

CAPREIT Apartments in Victoria, BC invites applications for Leasing Specialist opportunities. You will own the leasing process from initial inquiry to onboarding, build strong resident relationships, and help meet leasing targets while supporting daily property operations.

The role requires 1-2 years in customer service or related fields, excellent communication, and the ability to work evenings/weekends as needed. CAPREIT offers competitive salary and benefits.

Qualifications

• 1-2 years’ experience in customer service, sales, office administration or related field.
• Excellent customer service and interpersonal skills.
• Well-developed oral and written communication skills.
• Proficient with MS Office. Property management software knowledge is an asset.
• Ability to work evenings and weekends when needed to meet business requirements.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations required.

Responsibilities

• Build strong resident relationships as frontline liaison.
• Own the leasing process from inquiry to onboarding.
• Proactively monitor vacancies and achieve leasing targets.
• Collect payments, inspect properties and coordinate moves.
• Facilitate maintenance requests.

Skills

Customer service

Interpersonal skills

Oral and written communication

Negotiation skills

Problem solving

Detail-oriented

Organization

Time management

Tools

MS Office

Property management software

Job description

Are you highly organized, customer-oriented, and enjoy interacting with people?

Interested in joining one of Canada's consistently recognized 50 Best Employers' talent pool to build a future career in residential property management?

If you are eager to be considered for upcoming Leasing Specialist opportunities within our dynamic team, we want to hear from you!

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

About the Future Leasing Specialist opportunity:

Resident Ambassador:

As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction.

Leasing Champion:

Own the leasing process from initial inquiry to onboarding of new resident. Proactively monitor vacancies and achieve leasing targets.

Operations Guru:

Collect payments, inspect the property and facilitate resident moves and maintenance request.

What will you need to succeed:

• 1-2 years’ experience in customer service, sales, office administration or related field.
• Excellent customer service and interpersonal skills.
• Well-developed oral and written communication skills.
• Proficient with MS Office. Property management software knowledge is an asset.
• Ability to work evenings and weekends when needed to meet business requirements.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations required.

What will be in it for you?

At CAPREIT, we reward all permanent full-time employees:

• Competitive Base Salary starting between - $48,000 - $52,000
• Three (3) Weeks’ Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development

By joining our talent pool, you will have priority access to speak with our hiring team about your interest and relevant experience, giving you the opportunity to make valuable connections. As we continue to grow, you will be among the first to be considered for upcoming Leasing Specialist positions.

Your opportunity to build an exciting career!