Leasing Specialist

CAPREIT Apartments; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary

Paid vacation

Health, dental & vision benefits

Employee savings plan

Employee & family assistance plan

Learning & professional development

Job summary

CAPREIT Apartments is seeking a Leasing Specialist to act as a frontline liaison, delivering exceptional service and guiding potential residents through the leasing journey. You will monitor vacancies, coordinate onboarding, and uphold high standards of resident satisfaction.

The role requires 1–2 years in customer service or sales, strong communication, and the ability to work evenings/weekends. A high school diploma is required, with SAP knowledge considered an asset.

Qualifications

• 1-2 years in customer service, sales, or related field.
• High school diploma or equivalent.
• Proficient with MS Office; SAP knowledge is an asset.
• Strong verbal and written communication skills.
• Availability to work evenings and weekends.
• Proven ability to meet performance targets.
• Well organized, detail-oriented, and able to work in a fast-paced environment.
• Valid driver’s license and reliable transportation may be required.

Responsibilities

• Build relationships and address resident concerns to maintain satisfaction.
• Manage the leasing process from inquiry to onboarding.
• Monitor vacancies and achieve leasing targets.
• Collect payments, inspect properties, and coordinate moves and maintenance.

Skills

Customer service

Sales

Office administration

MS Office

Communication skills

Time management

Driver's license

Education

High school diploma or equivalent

Tools

SAP

Job description

Are you enthusiastic, customer-oriented and enjoy interacting with people?

Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada?

If this is you, come join our community as a Leasing Specialist.

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

About the Leasing Specialist opportunity:

Resident Ambassador:

As our frontline liaison, build strong relationships and deliver excellence by addressing concerns to maintain resident satisfaction.

Leasing Champion:

Own the leasing process from initial inquiry to onboarding of new resident. Proactively monitor vacancies and achieve leasing targets.

Operations Guru:

Collect payments, inspect the property and facilitate resident moves and maintenance request.

What you need to succeed:

• 1-2 years’ experience in customer service, sales, office administration or related field.
• High school diploma or equivalent.
• Proficient with MS Office. SAP knowledge is an asset.
• Well-developed oral and written communication skills.
• Ability to work evenings and weekends when needed to meet business requirements.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations may be required for some locations.

What’s in it for you?

At CAPREIT, we reward all permanent full-time employees:

• Competitive Base Salary
• Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development

Your opportunity to build an exciting career!