Leasing Manager

Auburn Developments; London; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading real estate organization seeks a dynamic Leasing Manager to join their property management team in London, Ontario. This role involves directing a team of Leasing Agents, managing leasing responsibilities, and achieving occupancy and revenue targets through strategic oversight. The ideal candidate will combine strong leadership with excellent sales and customer service skills, and will travel regularly between Kitchener-Waterloo and London.

Benefits

Vehicle allowance or mileage reimbursement

Health and dental benefits package

Paid vacation

Employee Assistance Program

Opportunities for growth

Qualifications

• 5+ years of experience in sales and/or leasing management, preferably in real estate.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership and coaching abilities.

Responsibilities

• Manage a team of Leasing Agents, including recruitment and training.
• Contribute to and execute sales and marketing strategies.
• Monitor and report on KPIs and team performance.

Skills

Leadership

Communication

Sales Management

Customer Service

Job description

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For over 60 years, the Auburn Group is a trusted, family-owned and operated real estate organization, based in London, Ontario. As a vertically integrated organization, the Auburn Group specializes in the development and management of multi-residential apartment buildings, construction of townhouse condominiums, and subdivision land development, throughout Southwestern Ontario.

Our success is rooted in a commitment from our team to deliver quality residential living and long-standing partnerships with our residents and communities. As we continue to grow, so does our passionate and dedicated team. At Auburn Group, we take pride in what we do, we work hard, enjoy the process, and celebrate our wins together. We are in search for a dynamic, and experienced Leasing Manager to join our property management team, TerraCorp Management, at the London, Ontario head office.

ABOUT THE ROLE

Reporting to the Director of Operations, the Leasing Manager will be responsible for the performance and professional development of a team of Leasing Agents, and the leasing responsibilities actioned by our Resident Managers. This individual will play a pivotal role in developing the leasing team, while achieving occupancy and revenue targets through strategic oversight, coaching, and performance management. The ideal candidate will be equally comfortable working in the field and office, with approximately 50% travel required between Kitchener-Waterloo and London.

WHAT YOU WILL DO IN THIS ROLE

• Directly manage a team of Leasing Agents, including recruitment, training, mentoring, and performance evaluations
• Support hiring and onboarding of new Leasing Agents and Resident Managers
• Provide hands-on coaching to improve sales performance, customer service, and compliance with leasing protocols
• Host regular training sessions and workshops
• Conduct skills gap analysis across the leasing team and Resident Managers
• Monitor weekly and monthly leasing targets

Sales & Strategy:

• Contribute to and execute sales and marketing strategies to maximize lease-ups and minimize vacancy rates
• Build effective sales scripts and workflows that align with the brand/company mission and values
• Analyze market trends and competitor activity to inform pricing and promotional strategies
• Collaborate with marketing to ensure effective lead generation and campaign execution
• Conduct spot checks to confirm vacant suites are inspected and maintained at 100% rent-ready condition
• Coordinate and oversee open houses

Operational Oversight:

• Conduct regular site visits across the whole Southwestern Ontario portfolio, predominately in Kitchener-Waterloo and London
• Ensure consistent application of leasing policies, procedures, and standards
• Track and report regularly on KPIs, conversion metrics, team performance, and leasing pipeline

Customer Experience:

• Support Leasing Agents in delivering exceptional service during tours, application processing, and move-in coordination
• Handle escalated prospect concerns during the leasing process when necessary

WHAT YOU'LL NEED TO SUCCEED

• 5+ years of experience in sales and /or [leasing] management, preferably in real estate, property management, or related industries
• Proven track record of achieving and exceeding sales targets
• Strong leadership and coaching abilities with experience managing remote or distributed teams
• Excellent organizational, communication, and interpersonal skills
• Comfortable working in a fast-paced, goal-driven environment
• Valid driver’s license and willingness to travel regularly between Kitchener-Waterloo and London (50%)

WHAT'S IN IT FOR YOU

• Competitive base salary plus performance-based bonuses
• Vehicle allowance or mileage reimbursement
• Health and dental benefits package
• Free on-site parking
• Company Events
• Employee Assistance Program
• Paid vacation
• Opportunities for growth within a growing property management firm

We offer a competitive salary, benefits package and the opportunity to be part of a vision that continuously raises the bar when it comes to quality, customer service, and workplace culture.

We are strongly committed to employment equity, and we support diversity. If you require accommodation during the application process, please advise in your cover letter.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status, or work permit.

We thank you for your interest; however, only candidates selected for interviews will be contacted for follow-up.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Sales

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