Leasing Coordinator

TROIKA; Kelowna; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Extended Health

Dental

RRSP Matching

Tuition Reimbursement

Training and mentoring

Job summary

TROIKA is seeking a Residential Leasing Coordinator for its Kelowna, BC portfolio. You will manage inquiries, conduct property tours, guide applicants, and coordinate move-ins, reporting on leasing metrics to drive occupancy and revenue.

Ideal candidates have 1–2 years in leasing or related customer service, strong communication, organization, and a professional demeanor, with knowledge of BC tenancy rules an asset. On-site role with competitive pay and benefits.

Qualifications

• Post-secondary education in Business Administration, Marketing, Real Estate, Property Management is considered an asset.
• An equivalent combination of education and relevant experience will be considered.

Responsibilities

• Leasing & Tenant Relations: respond to inquiries, conduct tours, communicate promotions, guide applications, ensure exceptional tenant experience.
• Marketing & Administration: prepare lease docs, track activity in property management software, align collateral with leasing goals.
• Move-In Coordination: ensure suites are ready for occupancy and meet Gold Standard expectations.
• Reporting & Performance: maintain leasing metrics, support occupancy/revenue targets, assist market surveys and analyses.

Skills

Leasing

Customer service

Communication

Organization

Teamwork

Attention to detail

Proactivity

Education

Post-secondary education in Business Administration, Marketing, Real Estate, Property Management

Tools

HubSpot

Yardi

Rent Cafe

Job description

Join the TROIKA Team –

Building Sustainable Communities for Over 25 Years!

At

.

At

Join the TROIKA Team –

Building Sustainable Communities for Over 25 Years!

At TROIKA we’re not just about building structures – we’re about creating Sustainable Communities that future generations can call home. For over two decades, we’ve been one of Western Canada’s most forward thinking, future focused land and real estate development companies, driving every aspect of community creation from land acquisition and construction to sales, marketing, and property management where families and communities can thrive.

At TROIKA, you’ll find more than a job – you’ll find a place to grow and succeed. We celebrate your passion for excellence, support your growth, and create a culture where teamwork drives success. From master planned communities to residential multi- and single-family developments to commercial buildings, renovations/tenant improvements, to providing full-service property management, every aspect of our business is an opportunity to make an impact and leave your mark.

What We Offer To Help You Thrive

• Competitive salary
• Comprehensive health and dental benefits
• RRSP matching
• Paid training and professional development
• Additional paid time off
• Performance bonus program

At TROIKA, we’re building more than just Sustainable Communities – we’re building careers, innovation, and opportunities. If you’re passionate about real estate development and construction, excited to grow with a team committed to collaboration, quality, innovation and ready to help us build a legacy of excellence, we’d love to hear from you.

Your future starts here. Let’s build something extraordinary together.

Description Of Position

The Residential Leasing Coordinator reports directly to the Lead Leasing Specialist and plays a pivotal role in creating a best-in-class leasing experience for prospective tenants, while supporting occupancy and revenue goals across Troika’s rental portfolio. Acting as the primary point of contact, this individual represents the sales and leasing team throughout the leasing journey—managing inquiries, conducting showings, guiding applicants through the process, and ensuring a seamless handoff to ongoing property management.

This position is well-suited for someone who excels in a client-facing role, brings a keen eye for detail, and demonstrates strong organizational and communication skills.

This role will work Thursday to Monday or Tuesday to Saturday and is based in Kelowna, BC.

Key Responsibilities

Leasing & Tenant Relations

• Respond promptly and professionally to leasing inquiries via phone, email, and digital platforms.
• Conduct property tours and showcase suites with professionalism, product knowledge, and enthusiasm.
• Communicate leasing promotions and rental incentives effectively to maximize conversions.
• Guide prospective tenants through the application, screening, and approval process.
• Ensure prospective tenants have an exceptional experience at every touchpoint.

Marketing & Administration

• Prepare leasing documentation including applications, offers to lease, tenancy agreements, and addenda.
• Track leasing activity, inquiries, conversions, and move-ins in property management software (e.g., HubSpot, Yardi, Rent Cafe).
• Collaborate with the marketing team to ensure collateral, signage, and promotions are current and aligned with leasing goals.

Move-In Coordination

• Partner and collaborate with property management staff to ensure suites are ready for occupancy and demonstrate our Gold Standard expectations.

Reporting & Performance

• Maintain accurate records of leasing metrics and provide weekly leasing updates.
• Support occupancy and revenue targets through strategic leasing efforts.
• Assist in preparing market surveys and competitor analysis.
• Disclaimer– this list is not comprehensive, and other tasks not mentioned may be required as dictated by changing business conditions which may trigger changes to job responsibilities.
• This Job description is not an employment contract.

Qualifications And Requirements

• Post‑secondary education in Business Administration, Marketing, Real Estate, Property Management, or in a related field is considered an asset.
• An equivalent combination of education and relevant experience will be considered.

Personal Qualities

• 1–2 years of leasing, sales, hospitality, or customer service experience (property management experience preferred).
• Excellent interpersonal and communication skills, both written and verbal.
• Strong work ethic, high standards, and personal accountability.
• High degree of professionalism and maturity.
• Strong organizational skills with the ability to manage multiple inquiries and tasks simultaneously.
• Knowledge of the Residential Tenancy Act (BC) is an asset.
• Proficiency in Microsoft Office Suite; familiarity with HubSpot, Yardi or similar property management systems preferred.
• Self‑motivated, proactive, and professional in all interactions.

Core Competencies

• Customer Focused: Provides exceptional service to prospective and current tenants.
• Results Oriented: Meets and exceeds leasing and occupancy targets.
• Detail Oriented: Accurately manages applications, contracts, and reporting.
• Team Player: Works collaboratively across Property Management, Marketing, and Operations.
• Adaptable: Thrives in a fast‑paced, evolving environment.

Rate Of Pay

• Compensation $21.00 - $25.00/hour (actual salary offered will be commensurate with education and experience).
• The total compensation package includes:
• Extended Health, Dental, and RRSP Matching (for eligible employees).
• A focus on your development through tuition reimbursement, training, and mentorship programs.
• A dynamic and collaborative work environment with growth potential.