Learning Technology & Analytics Manager

CIBC Mellon; Toronto; On-site; CAD 136,000 - 206,000; Full time

Job summary

CIBC Mellon is seeking an experienced Learning and Development professional to lead the analysis, design, development, facilitation, and continuous improvement of enterprise learning solutions across the organization.

You will partner with the Talent Development team, own LMS administration, and build Power BI dashboards to track participation, completion, and compliance, delivering data-driven insights for leaders and auditors.

Qualifications

• 6+ years of progressive experience in learning and development, including hands-on LMS administration and learning measurement or reporting.
• Experience with eLearning authoring tools and video/audio editing.
• Strong ability to build reports and dashboards and translate data into business insights.

Responsibilities

• Partner with business leaders and Talent Development to assess capability gaps and recommend scalable learning solutions.
• Design and develop learning solutions across digital, virtual, classroom, and blended formats.
• Facilitate learning sessions, in person or virtual, for varied audiences.
• Own administration and continuous improvement of the LMS, including catalog management and vendor coordination.
• Build and maintain dashboards and recurring reporting (Power BI) to track participation, completion, compliance, and impact.
• Analyze learning data to surface trends and risks and support program design improvements.
• Manage annual Mandatory Learning and other regulatory training with audit readiness.
• Coordinate learning delivery logistics and manage relationships with external vendors.

Skills

L&D strategy

Instructional design

Power BI

Articulate 360

LMS administration

Project management

Stakeholder communication

Tools

Power BI

Tableau

Articulate 360

Job description

Company Information

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

Job Number: J0826-0240 Category: Human Resources Employment Type: Full Time City: Toronto Posting Date: August 26, 2026 Closing Date: September 9, 2026

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions. We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview

Lead the analysis, design, development, facilitation, and continuous improvement of enterprise learning solutions that support business goals and employee capability development across the organization. Partner with and support the Talent Development team, providing specialized expertise in instructional design, facilitation, learning technology, and learning analytics to enable effective delivery of learning and development programs. This role works closely with Talent Development leaders, specialists, and program management partners to manage and optimize learning technologies, including the Learning Management System (LMS) and related digital learning tools, while leading enterprise learning data, analytics, dashboards, and reporting. The role also leads the effective delivery, tracking, and reporting of enterprise mandatory and compliance learning requirements.

Responsibilities

• Partner with business leaders, People & Culture colleagues, and Talent Development team members to assess capability gaps and performance needs, and recommend scalable learning and non-learning solutions grounded in business priorities and data.
• Design and develop learning solutions across digital, virtual, classroom, and blended formats, applying adult learning principles and instructional design methodology to produce accessible, engaging, and measurable programs.
• Facilitate learning sessions and capability-building experiences for employee and leader audiences, both in person and virtually.
• Own administration and continuous improvement of the Learning Management System – configuration, catalog and course management, assignments, access, testing, troubleshooting, and end-user support – including vendor coordination on releases and enhancements, and recommendations to modernize the learning ecosystem through automation and integrations.
• Build and maintain dashboards, scorecards, and recurring reporting (primarily Power BI) that track participation, completion, compliance, effectiveness, and business impact for leaders, HR partners, and auditors.
• Analyze learning and talent data to surface trends, risks, and gaps, make evidence-based recommendations to improve program design and operational efficiency, and maintain consistent measurement and reporting standards across learning platforms.
• Manage delivery and administration of the annual Mandatory Learning program and other regulatory and compliance learning, including assignment, testing, attestation, tracking, reporting, and audit readiness, in partnership with policy and risk owners.
• Coordinate learning delivery logistics – scheduling, technology readiness, materials, facilitator support, and learner communications – and manage relationships with external learning vendors and partners.

Qualifications

Specific Knowledge & Skills (not preferred or an asset)

• 6+ years of progressive experience in learning and development, including hands‑on LMS administration and learning measurement or reporting
• Demonstrated instructional design capability, including learning needs analysis, curriculum and storyboard development, and evaluation
• Experience with eLearning authoring tools such as Articulate 360/Rise, Adobe Captivate, or similar, and basic video or audio editing
• Practical experience building reports and dashboards in Power BI (or a comparable tool such as Tableau) and translating learning data into insight for a business audience
• Experience facilitating learning sessions, virtually and in person, for varied audiences
• Familiarity with learning technology integrations, automation, or API‑based reporting
• Strong project management, organizational, and communication skills, including the ability to present findings and recommendations to senior stakeholders

CIBC Mellon's Values

• Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
• Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
• Be One Family: Challenge, empower and recognize your colleagues
• Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies

• The salary band for this position ranges between $98,000 - 148,000$.
• Individual pay is determined by factors such as job‑related skills, market conditions, relevant experience, education, training, and internal equity.
• Please note, our recruitment process may include the use of AI‑assisted tools.

CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.