Learning Support Manager

Jobgether SRL; Canada; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote Work from Canada

Full-Time Contractor

Paid annual leave

Paid sick leave

Platform training

Guidance from Learning team

Job summary

Jobgether SRL is seeking a Learning Support Manager for the Americas, working remotely from Canada. You will help universities bridge goals and learning experiences by partnering with academics to improve assessment design and teaching practices while delivering training sessions, workshops, and webinars.

In this full-time contractor role, you will manage regional support, knowledge resources, and university partnerships across the Americas, collaborating with cross-functional teams to enhance

Qualifications

• Experience in learning design, academic development, university teaching, or education-focused customer success.
• Fluent written and spoken English.
• Ability to design and deliver training for academics.

Responsibilities

• Design and deliver training sessions, workshops, and webinars for academics.
• Advise on assessment design and learning quality and develop templates.
• Oversee regional support across the Americas and escalate technical issues as needed.
• Maintain and improve the Help Centre, support documentation, and learning resources.
• Build strong relationships with university partners and lead quarterly business reviews.
• Manage the academic referral program and identify opportunities for growth.
• Share customer feedback with Sales, Operations, and Product teams to improve tools and processes.
• Support onboarding and adoption of new university partners to ensure high-quality experiences.

Skills

Learning design

Academic development

University teaching

Customer success

Tools

Canvas

Moodle

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Learning Support Manager based in Canada.

As Learning Support Manager for the Americas, you will help universities bridge the gap between educational goals and students’ learning experiences. You will work closely with academics to improve assessment design, strengthen teaching practices, and enhance student outcomes. In this remote, full-time role, you will lead training sessions, workshops, and webinars while ensuring academics and students receive timely, high-quality support. You will also build lasting relationships with university partners, contribute to customer success initiatives, and identify opportunities to improve learning resources and internal processes. Working with cross-functional teams in a globally distributed environment, you will help establish and grow the organization’s presence across the Americas. This is an opportunity to combine pedagogical expertise, relationship management, and technology to make a meaningful impact on higher education.

Accountabilities:

• Academic Training and Development: Design and deliver engaging training sessions, workshops, and webinars to help academics confidently use the platform and integrate it into their teaching practices.
• Assessment Design and Quality: Advise academics on creating high-quality, scaffolded assessments grounded in effective pedagogical principles, and develop and refine assessment templates aligned with learning quality standards.
• Regional Support Management: Oversee support operations across the Americas, ensuring academic and student inquiries are resolved within established service targets and technical issues are escalated efficiently to the appropriate teams.
• Knowledge Management: Maintain and improve the Help Centre, support documentation, and educational resources to address the needs of academics and students throughout the region.
• Relationship and Account Management: Build strong relationships with university partners, conduct end-of-semester check-ins, develop ongoing support plans, and lead quarterly business reviews for priority accounts.
• Growth and Referral Initiatives: Manage the academic referral program and identify opportunities to strengthen engagement, encourage adoption, and expand the platform’s reach across the Americas.
• Cross-Functional Collaboration: Share customer feedback and regional insights with Commercial, Sales, Operations, and Product teams to improve internal tools, support processes, and the overall user experience.
• Regional Implementation and Success: Support the onboarding and adoption of new university partners, ensuring academics are trained, assessments are launched successfully, and users receive a consistent, high-quality experience.

Requirements:

• Relevant Professional Experience: Experience in learning design, academic development, university teaching, or an education-focused customer success role.
• Pedagogical Expertise: Strong understanding of assessment design and learning principles, with the ability to advise academics on effective teaching strategies and high-quality assessment practices.
• Training and Facilitation Skills: Proven experience designing and delivering training sessions, workshops, or webinars for academics or other professional audiences.
• Communication Skills: Fluent written and spoken English, with the ability to communicate complex information clearly, professionally, and warmly.
• Technology Proficiency: Comfortable working with software platforms and digital learning tools, with the ability to learn new technologies quickly and help others use them effectively.
• Relationship Management: Strong interpersonal skills and the ability to build trust, maintain engagement, and develop lasting relationships with academic stakeholders.
• Organization and Prioritization: Excellent organizational skills, with the ability to manage multiple academic partners, courses, deadlines, and competing priorities simultaneously.
• Problem-Solving and Continuous Improvement: Ability to translate user feedback into practical improvements to resources, tools, support processes, and the overall learning experience.
• Remote Collaboration: Comfortable working independently across time zones and collaborating with a globally distributed team, including colleagues who may be offline during your working hours.
• Additional Assets: Familiarity with higher education in North or Latin America and experience using learning management systems such as Canvas or Moodle are considered advantages.

Benefits:

• Remote Work: Work remotely from Canada while supporting university partners across the Americas.
• Full-Time Opportunity: Full-time contractor position with working hours from 9:00 a.m. to 5:00 p.m. Eastern Time.
• Paid Leave: Access to paid annual leave and paid sick leave, even under the contractor arrangement.
• Learning and Development: Receive comprehensive platform training from day one and benefit from the guidance of an experienced Learning team.
• Meaningful Impact: Help shape how academic institutions adopt technology, improve assessment practices, and support student learning across a growing region.
• Ownership and Autonomy: Play a key role in establishing regional support processes and influencing the development of resources, tools, and best practices.
• Collaborative Environment: Join a small, globally distributed team operating in a dynamic, growth-stage environment with opportunities to contribute directly to regional expansion.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.