Learning Space AV Technician & Printer Support

Buchanan Technologies; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

Buchanan Technologies is seeking a Learning, Meeting, and Huddle Space (LMH) Technician to support two campuses with AV system expertise and printer fleet management.

The role involves first-line troubleshooting, repairs, upgrades, and proactive maintenance of AV and printing equipment, ensuring high availability and excellent user service. Shifts run 8:00 AM–8:00 PM, five days a week, on-site.

Qualifications

• Post-secondary diploma/degree or equivalent work experience with integrated AV systems.
• CTS, CompTIA (A+, Network+, IT Fundamentals) certifications are assets.
• Familiarity with ITIL, HDI, or Project Management best practices is a plus.
• Strong passion for professional growth and continuous learning.

Responsibilities

• Provide first-line technical support for integrated AV systems across academic and meeting spaces.
• Ensure high availability and functionality of AV and printing equipment.
• Deliver excellent customer service to faculty, staff, and students.
• Conduct preventative maintenance and perform necessary repairs or component replacements.
• Troubleshoot and resolve common and complex AV issues.
• Train users on effective use of AV equipment and provide troubleshooting guidance.
• Monitor and prioritize service tickets, ensuring timely resolution.
• Maintain accurate documentation of service calls, troubleshooting actions, and resolutions.
• Collaborate with IT and facilities teams to improve system reliability and performance.
• Track KPIs such as first-call resolution, knowledge transfer, and customer satisfaction.

Skills

First-line support

Customer service

Independent problem solving

Strong communication

Organized

Education

Post-secondary diploma/degree or equivalent with AV experience

CTS certification

CompTIA A+

CompTIA Network+

ITIL

HDI

Tools

AV hardware repair

Printer troubleshooting

Networking basics

PC troubleshooting

Job description

Buchanan Technologies is seeking a Learning, Meeting, and Huddle Space (LMH) Technician to support two campuses with AV system expertise and printer fleet management.

The role involves first-line troubleshooting, repairs, upgrades, and proactive maintenance of AV and printing equipment, ensuring high availability and excellent user service. Shifts run 8:00 AM–8:00 PM, five days a week, on-site.