AV Technician/IT Support (Dispatch)

Sky Systems, Inc. (SkySys); Quebec; On-site; CAD 44,083 - 48,216; Part time

Job summary

A technology services provider in Quebec is seeking an L1 + AV Technician. This role involves providing dispatch support for AV systems, troubleshooting desktops, and maintaining effective communication with remote IT teams. Candidates should have 2–4 years of IT and AV support experience, possess a CompTIA A+ certification, and demonstrate strong customer service skills. This contract position offers a competitive salary range of $32.00-$35.00 per hour.

Qualifications

• 2–4 years of experience in IT and AV support.
• Hands-on experience with AV hardware and meeting room technologies.
• Experience with Extron, Crestron, and Teams Room devices.

Responsibilities

• Provide L1 Audio-Visual (AV) support for conference rooms.
• Troubleshoot desktops and laptops.
• Support Microsoft Teams Rooms and managed meeting room devices.
• Perform basic network and infrastructure checks.
• Assist with printers and provide smart-hands support.
• Coordinate with remote IT teams and vendors.

Skills

AV hardware support

Basic networking & TCP/IP

Strong customer service

Communication skills

Documentation skills

Education

CompTIA A+ certification

Tools

ServiceNow

Jira

Job description

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Sky Systems, Inc. (SkySys) provided pay range

This range is provided by Sky Systems, Inc. (SkySys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/yr - $35.00/yr

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Role Overview

The L1 + AV Technician will provide dispatch support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Key Responsibilities

• Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness).
• Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination).
• Support Microsoft Teams Rooms (MTR) and managed meeting room devices.
• Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification).
• Assist with printers (toner replacement, basic hardware issues).
• Provide smart-hands support under guidance from central IT.
• Coordinate with remote IT teams and third‑party vendors when required.
• Support hardware from Microsoft, Lenovo, HP, Dell, and Apple.
• Maintain clear communication and follow SOPs, ticketing, and escalation processes.
• Be available for dispatch response within 4–8 business hours.
• Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).

Must-Have Qualifications

• 2–4 years of experience in IT and AV support.
• Hands‑on experience with AV hardware and meeting room technologies.
• Basic understanding of networking & TCP/IP.
• Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices.
• Ability to explain and troubleshoot different connection types (home/corporate).
• Strong customer service, communication, and documentation skills.
• CompTIA A+ certification (required for dispatch).

Good-to-Have Skills

• Experience with ITSM tools (ServiceNow, Jira).
• Exposure to AV-over‑IP environments.
• OEM or vendor certifications.
• Prior experience in enterprise onsite environments.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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