LEARNING OPERATIONS ANALYST (HYBRID)

Green Shield Canada (GSC); Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A health and benefits company is looking for a Learning Operations Analyst in Toronto, Ontario. This role requires strong organizational skills and 5+ years of experience in a client-facing administrative role. The successful candidate will manage training logistics, facilitate webinars, and support client learning solutions. Proficiency in HubSpot and Excel is essential. The company values diversity and offers an inclusive work culture that empowers employees to excel and grow.

Benefits

Diversity and inclusion initiatives

Personal growth opportunities

Collaborative work environment

Qualifications

• 5+ years experience in an administrative coordinator client-facing role.
• Proven proficiency in HubSpot and LMS platforms.
• Strong organizational and project coordination skills.

Responsibilities

• Manage incoming webinar/training requests and schedule consultations.
• Organize intake materials and edit training content.
• Facilitate webinars and manage feedback.

Skills

Client-facing experience

Proficiency in HubSpot

Virtual platforms for webinars

Organizational skills

Facilitation skills

Multi-tasking skills

Education

College Diploma in Office Administration, Business Administration, Education or Human Resources

University Degree

Tools

Excel

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. Knowing there had to be a better way, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not‑for‑profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not‑for‑profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

GreenShield is seeking a detail‑oriented and proactive Learning Operations Analyst to join our team to support the planning, execution, and reporting of training programs within our Client Learning Solutions portfolio. This role ensures seamless delivery of educational sessions through expert coordination of logistics, content, and communication.

Key Responsibilities:

• Training Coordination: Manage incoming webinar/training requests, schedule clinical consultations, and track referral volumes and performance metrics/SLAs.
• Content & Communications: Organize intake materials, edit/QA training content, create newsletters, and update client‑facing materials.
• Reporting & Billing: Compile monthly operational metrics and support billing activities.
• Webinar Facilitation: Align facilitators, moderate sessions, and manage feedback and follow‑up.

WHO WE'RE LOOKING FOR

• 5+ years experience in an administrative coordinator client‑facing role, ideally in a similar industry.
• Proficiency in HubSpot, Excel, and LMS platforms.
• Familiarity in using virtual platforms for webinars/large meetings.
• Strong organizational and project coordination skills.
• Experience in facilitation/webinar hosting.
• Effective multi‑tasking and time management.
• College Diploma in Office Administration, Business Administration, Education or Human Resources; University Degree preferred.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone’s voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo and we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it’s about making a difference together. Here’s to Better Health for All!

AFew MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).