Learning & Development Manager Jasper

Restaurant Jasper; Municipality of Jasper; On-site; CAD 68,000 - 75,000; Full time

Benefits offered by this job

Staff accommodation

Employee travel discounts

Mountain Explorer Travel Program

Wellness platform

Staff discounts at outlets

Colleague lifestyle program

Complimentary meal per shift

Job summary

Fairmont Jasper Park Lodge in Jasper, Alberta, seeks a Learning & Development Manager to lead the annual learning program. You will facilitate onboarding, design training sessions, and manage the full learning cycle as a solo contributor, ensuring programs align with hotel objectives.

Collaborating with department heads, you will deliver training on service excellence, leadership, and compliance. You’ll track records, evaluate outcomes, and mentor leaders across the property, while staying

Qualifications

• Minimum of 2 years’ leadership experience in hospitality or related education/training.
• Experience designing and delivering training programs aligned to business goals.
• Strong Microsoft Office proficiency (Outlook, Teams, PowerPoint, Publisher, Excel, Word).

Responsibilities

• Develop and implement learning strategies, programs, and initiatives aligned with hotel objectives.
• Facilitate onboarding and ongoing training, improving employee development outcomes.
• Collaborate with department heads to identify learning needs and close performance gaps.
• Design engaging training sessions and measure effectiveness through feedback and metrics.
• Maintain training records and partner with external providers as needed.
• Mentor and coach colleagues at all levels to foster leadership development.

Skills

Leadership experience

Training facilitation

Needs assessment

Microsoft Office

Education

University degree in Hotel/Restaurant Management or related discipline

Tools

Microsoft Office

Job description

Learning & Development Manager Jasper Alberta

Fairmont Jasper Park Lodge 1 Old Lodge Rd, Jasper, AB T0E 1E0$68,000–$75,000 a year - Full-time Job detailsPay$68,000–$75,000 a yearJob typeFull-timeLocation1 Old Lodge Rd, Jasper, AB T0E 1E0Full job descriptionCompany DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge-where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Job DescriptionFairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience.What you will be doing:Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business. You get to do a little bit of everything in this role! Here are some specifics:Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagementUtilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for our team members.Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.Maintain accurate records of leadership training activities and participant information.QualificationsYour experience and skills include:Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.University degree in Hotel/Restaurant Management or related discipline a strong asset.Proven track record in needs assessment and facilitation of training programs in driving service excellence results.Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) requiredEnthusiastic and positive personality with ability to build strong relationshipsSense of urgency and the ability to prioritize will be requiredResults orientated with the ability to be flexible and to work well under pressureInnovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!Ability to analyze data and trends and create strategies for improvementWhat does your work life balance look like?You get to have an impact every day at a fast-paced, luxury hotel, located in the heart of the Rocky Mountains.You thrive in an environment where Leaders and Colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues.You love waking up every morning in a picturesque outdoor playground consisting of world class skiing and winter activities combined with unmatched hiking, biking, and summer activities.You like a challenge, are optimistic, and set the bar for development by always being open to feedback and bettering yourself.Additional InformationJob Perks & Benefits:Salary Range: $68,000- $75,000 per annum based on qualifications and experienceSubsidized staff accommodation assistance providedEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)Comprehensive wellness platform for employee mental health and wellbeing supportDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf CourseAutomatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and eventsOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with AccorOne complimentary meal per shift in our staff cafeteria We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.