Fairmont Jasper Park Lodge In Room Dining Manager

Restaurant Jasper; Municipality of Jasper; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Subsidized staff accommodation

One complimentary meal per shift

Medical, Vision & Dental

Pension plan with employer matching

Employee travel program discounts

Mountain Explorer travel program

Discounts across properties

Job summary

Fairmont Jasper Park Lodge in Jasper, Alberta is seeking an In Room Dining Manager to lead a high-end dining team in a luxury resort setting. Reporting to the Assistant Director of Food & Beverage, you will recruit, train, and develop supervisors, manage schedules and payroll, uphold service standards, and drive department profitability while ensuring guest satisfaction and safety.

The role requires at least 3 years of leadership experience, strong beverage and wine knowledge, POS

Qualifications

• Minimum 3 years’ experience as a Leader in a fast-paced high end restaurant required
• Excellent beverage and wine knowledge is required
• Previous point of sale system experience required
• Experience with Unionized environment an asset
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
• Effective performance management through focus on colleague development training, problem resolution, attendance, scheduling, and payroll
• Act as liaison between In Room Dining staff and other departments
• Supervise and support employees while maintaining service standards
• Maintain a first class visual impact including ambiance, cleanliness, decor and service flows
• Adhere to safety and sanitation policies; follow SOPs and standards manuals
• Foster an inclusive environment and embody the Fairmont brand promise

Job description

Fairmont Jasper Park Lodge In Room Dining Manager Canadian Rockies

ACCOR Fairmont Jasper Park Lodge Jasper, AB$55,000–$65,000 a year - Permanent, Full-time Job detailsPay$55,000–$65,000 a yearJob typePermanentFull-timeLocationJasper, ABBenefitsPulled from the full job descriptionVision careDental careFull job descriptionCompany DescriptionExperience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.Job DescriptionWe invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new In Room Dining Manager.What you will be doing:Reporting to the Assistant Director Food & Beverage, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceFollow departmental policies, procedures and service standardsRecruit, train, manage, mentor, lead and develop your supervisors and colleaguesEffective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeismWorking closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followedSupervise and support employees while ensuring service standards are maintainedMaintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flowsExhibits an entrepreneurial attitude towards the department’s operationConstantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risksResponsible for scheduling and daily payroll reportingEnsure constant focus on the venue's goalAssist to ensure the venue is managing within set budget guidelinesEnsure cleanliness and safetyAct as a liaison between In Room Dining staff and other departmentsEnsure department holds regular communication meetingsPerform line duties as requiredActively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehiclesFollow all safety and sanitation policiesEmbrace the Fairmont brand promise and luxury in your role and in all your interactionsFoster an inclusive environment where every individual feels valued and respectedOther duties as assignedQualificationsYour experience and skills include:Minimum 3 years’ experience as a Leader in a fast-paced high end restaurant requiredExcellent beverage and wine knowledge is requiredPrevious point of sale system experience requiredExperience with Unionized environment an assetComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationJob Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,What is in it for you:Starting annual salary of $55,000 to $65,000Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Jasper Alberta's Employment Accommodations

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.