Learning & Development Manager

Fairmont; Lake Louise; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Staff accommodation on-site

Staff meals

Comprehensive benefits package

Pension plan

Travel discounts

Job summary

Fairmont Chateau Lake Louise, located in Banff National Park, seeks an experienced Learning & Development leader to oversee training programs and onboarding for restaurant and hospitality teams. You will design and deliver onboarding experiences for hundreds of colleagues each year, collaborate with the People & Culture team, and drive continuous development through workshops and programs.

The role requires a university degree in Hotel/Restaurant Management or related discipline, plus strong

Qualifications

• Minimum 2+ years in a leadership role within hospitality, with L&D experience an asset.
• Strong facilitation and presentation skills required.
• Proficient in Microsoft Office applications and data analysis.

Responsibilities

• Facilitate Accor and Property Training Programs for colleagues and leaders.
• Deliver a world-class onboarding experience for hundreds of Heartists annually.
• Collaborate with People & Culture leadership to shape learning strategies and programs.
• Develop and deliver new workshops and training initiatives as needed.
• Maintain training records and monitor completion rates for the leadership team.

Skills

Leadership

Needs assessment

Facilitation

Microsoft Office

Education

University degree in Hotel/Restaurant Management

Job description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

• Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
• Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
• Work with the Director, People& Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
• Work closely with the Director People& Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
• Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
• Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
• Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
• Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
• Support Apprenticeship Programs throughout the Hotel
• Oversee manage the Educational Assistance Program with the support of the Director, People& Culture
• Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
• Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
• Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
• Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned

Qualifications

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
• University degree in Hotel/Restaurant Management or related discipline a strong asset
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
• Ability to analyze data and trends and create strategies for improvement

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiration (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.