Learning and Development Coordinator

Harrison Pensa LLP; London; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Extended Health

Dental

Vision

Disability (ST/LT)

Life Insurance

Fitness & Parking Reimbursement

Job summary

Harrison Pensa LLP in London, Ontario seeks an experienced Learning and Development Coordinator to lead training initiatives that boost productivity and client service.

You will design, deliver, and maintain onboarding and practice-group training programs, cover software, security, SOC2/ISO/ITIL frameworks, and collaborate with IT for improvements.

The role requires 5–8 years in L&D, strong communication, and proficiency with MS Office and training systems; competitive salary and benefits offered.

Qualifications

• Post-secondary degree or diploma in Learning and Development, HR, Education, or related field.
• 5–8 years of experience developing and delivering training programs in both individual and group settings.
• Excellent presentation, verbal and written communication skills; ability to articulate information clearly.

Responsibilities

• Develop and deliver extensive employee onboarding training, including software, systems, and communications tools.
• Create practice group-specific training programs for end-user applications and legal software.
• Identify training opportunities and formalize programs to improve skills and performance.
• Collaborate with IT and support staff to understand systems and recommend improvements.
• Provide training on security and compliance per LTC4, SOC 2/ISO/ITIL standards.

Skills

Presentation skills

Verbal & written communication

Relationship-building

Microsoft Office

Video editing

Knowledge management/training systems

Legal software familiarity

Ability to learn quickly

Education

Post-secondary degree or diploma in Learning and Development/HR/Education

Tools

Microsoft Office Suite

Video editing tools

Job description

Harrison Pensa is hiring an experienced Learning and Development Coordinator to spearhead training initiatives to develop and improve employee productivity, and customer satisfaction. We are seeking an engaging, highly organized, and ambitious individual to develop, deliver, and maintain training programs for individual users and practice groups.

Key responsibilities include:

• Develop and deliver extensive employee onboarding training to all new employees, including but not limited to computer software and systems, phone and voicemail management, video and web conferencing;
• Develop and deliver practice group-specific training programs, including various end-user applications and legal industry software packages consistent with the LTC4 framework;
• Identify training and education opportunities and offer formal training programs to support individuals in improving job skills;
• Work with support staff and develop an in-depth understanding of systems and software and provide recommendations on improving processes or further education;
• Provide training on security and compliance based on LTC4 curriculum, SOC 2/ISO/ITIL frameworks, and firm standards;
• Deliver training on new software, software and operating system upgrades, and hardware upgrades as they arise;
• Develop and maintain a monitoring system for completion of training initiatives;
• * Collect feedback from trainees to develop programs and/or create further initiatives for the firm;
• Liaise with IT to create new tools and/or processes for continuous improvement;
• Participate in IT projects where those projects have a training element to them;
• Maintain firm library records, including distribution and processing new material, tracking invoicing and receipts, contacting vendors, etc.;
• Other duties as required.

The successful candidate ideally has the following qualifications:

• Post-secondary degree or diploma in Learning and Development, HR, Education, or related field;
• 5 to 8 years of experience developing and delivering training programs in both individual and group settings;
• Excellent presentation, verbal and written communication skills; able to clearly articulate information to others;
• Strong relationship-building skills and interpersonal skills; develop relationships with all employees;
• Proficiency in all Microsoft Office Suite applications;
• Proficiency in video editing and knowledge management/training systems;
• Proficient in various legal software and technologies such as iManage, Aderant, Legal AI Software; considered an asset;
• Experience working in a professional services environment is considered an asset;
• Ability to learn new software, technology, business processes, etc. quickly and independently.

We offer a salary commensurate with experience and a collegial environment.The expected compensation range for this role is between $65,000 and $80,000.Please note, if your compensation expectations and levels of experience exceed the advertised range, we still welcome your application.Harrison Pensa offers a competitive salary and benefits package including Extended Health, Dental, Vision, Short-Term and Long-Term Disability insurance, Life Insurance and a Fitness & Parking Reimbursement.Harrison Pensa is a full-service law firm based in London, Ontario, with expertise in business law, litigation and personal legal services including family, wills and estates, and personal injury law. Personal and business clients throughout southwestern Ontario, across Canada and internationally turn to us every day for our proven skills and trusted counsel.London, Ontario is a great place to live. Located in the heart of Southwestern Ontario, London has an attractive cost of living, easy commutes, and a variety of entertainment and shopping, all the amenities of the big city without the challenges.

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that considers an applicant’s accessibility needs.

This position is a replacing opportunity at Harrison Pensa. While all submissions are appreciated, only those candidates selected for an interview will be contacted. All applications will be held in strictest confidence and reviewed by a Human Resource representative. This job advertisement was created without the use of Artificial Intelligence.