Lead Talent Consultant at The Adecco Group

The Adecco Group; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

The Adecco Group in Calgary, AB, is seeking a Lead Talent Consultant to lead a team of Talent Consultants, drive high-quality recruitment outcomes, and model best practices across the branch.

You will mentor and coach team members, align with Adecco standards and KPIs, and contribute to continuous improvement while delivering exceptional client and associate experiences.

Qualifications

• Post-secondary education or equivalent experience.
• 5+ years of recruitment or staffing experience; leadership or mentorship experience is an asset.
• Leads by example with a customer-centric attitude.
• Strong communication, coaching, and influencing skills.
• Ability to analyze performance metrics and drive accountability.
• Highly organized, adaptable, and able to manage shifting priorities.
• Strong customer service orientation and business acumen.
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook).
• Bilingualism (French/English) is an asset.

Responsibilities

• Lead a team of Talent Consultants with coaching, workflow guidance, and development.
• Coach candidates for interviews and manage performance coaching for associates.
• Build and maintain client relationships; support client discovery and difficult conversations.
• Oversee team results, ensure KPI achievement and compliance with processes.

Skills

Leadership

Coaching

Communication

Performance metrics

Microsoft Office

French/English bilingual (asset)

Education

Post-secondary education or equivalent

Tools

Microsoft Office

ATS (Applicant Tracking System)

Job description

This Full time on site position offers great opportunities for career growth.

Location: Calgary, AB, CA.

About the role

With a focus on achieving exceptional client, candidate, and associate experiences, the Lead Talent Consultant (LTC) plays a dual role: delivering high‑quality recruitment outcomes while providing day‑to‑day leadership to a team of Talent Consultants (TCs). The LTC ensures team alignment to Adecco standards, operational KPIs, and service excellence. As an internal leader, you act as a mentor, performance driver, and escalation point. You model best practices, provide actionable coaching, and contribute to continuous improvement across the branch.

What you’ll be doing

Team Leadership & Development

Lead a team of Talent Consultants by providing coaching, workflow guidance, and ongoing development. Train team members on sourcing strategies, assessment methods, compliance, and Adecco processes. Monitor team performance and hold team members accountable to KPIs including fill rate, time‑to‑fill, retention, and activity targets. Conduct regular one‑on‑ones, performance check‑ins, and work quality audits. Provide support on challenging roles, escalations, and strategic fulfillment plans. Foster a high‑performance culture grounded in collaboration and continuous improvement.

Recruitment & Associate Management

Build and maintain relationships with passive and active candidates. Maintain a diverse talent pipeline aligned to client requirements. Assess candidates for fit, qualifications, and readiness for submission. Coach candidates for interviews and act as an advocate. Provide associates with ongoing feedback, conflict management, and performance coaching. Support candidates with career development, up‑skilling, and re‑skilling opportunities.

Client & Business Development

Build strong client relationships to understand hiring needs and long‑term objectives. Support TCs during intake meetings, client discovery, and difficult conversations. Contribute to increasing wallet share and strengthening existing accounts. Maintain awareness of industry trends, market conditions, and competitor activity. Ensure high satisfaction scores and retention of client accounts.

Operational Excellence & KPI Accountability

Oversee team results, ensuring achievement of fill rate, time‑to‑fill, and re‑deployment metrics. Ensure compliance with Adecco processes and documentation standards. Track, analyze, and report team performance metrics. Identify performance gaps and implement corrective action plans. Use data insights to improve productivity and outcomes.

About you

• Post‑secondary education in a related field or equivalent experience.
• 5+ years of recruitment or staffing experience; leadership or mentorship experience is an asset.
• Leads by example, demonstrating a positive, customer centric attitude.
• Strong communication, coaching, and influencing skills.
• Ability to analyze performance metrics and drive accountability.
• Highly organized, adaptable, and able to manage shifting priorities.
• Strong customer service orientation and business acumen.
• Proficient in Microsoft Office (Word, Excel, Teams, Outlook).
• Bilingualism (French/English) is an asset.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world‑class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.