Lead Station Chef - Quality, Safety & Guest Service

COMPASS GROUP CANADA; London; Hybrid; CAD 52,000 - 64,000; Full time

Job summary

COMPASS GROUP CANADA seeks a dining services supervisor to coordinate station needs, communicate shortages to the Executive Chef, and ensure HSQA-compliant meal service. You will oversee sanitation, record-keeping, and guest interactions while supporting forecasting and menu refreshes.

The role requires strict adherence to food safety policies, effective communication with the service team, GM and Executive Chef, and hands-on leadership during meal periods.

Responsibilities

• Coordinates service requirements based on station needs and communicates shortages and needs to the Executive Chef.
• Communicates substitutions or shorts to service team, GM and Executive Chef.
• Ensures station SOPs followed for each meal service, overseeing execution to ensure HSQA practices are followed.
• Assists Executive Chef or Chef de Cuisine to ensure compliance with all sanitation, SmartServe, safety, production and merchandising requirements are completed.
• Maintains adequate records and logs, including production and consumption logs, waste logs, temperature logs and receiving logs.
• Communicates station expectations with CDP and cooks as required.
• Ensures the submission of required monthly safety audits and compliance inspections, at the request of the Executive Chef.
• Assists the Executive Chef with forecasting and compliance, including Origami, MenuWorks, PeopleHub, CIMS, Orbit and WORrior.
• Ensures food produced meets strict quality standards.
• Answers any guest questions and responds to guest feedback during meal service. Follows up on guest complaints and works with GM/FSD to resolve matters effectively and promptly. Remains available and present during meal periods to address concerns immediately.
• Accepts orders and verifies all goods have been received in adequate condition, before signing the invoice, and ensures orders are put away promptly after being received in the absence of the receiver.
• Ensures that the all client & company policies are followed at all times.
• Collaborates with the Production Supervisor, Catering Supervisor and Executive Chef on all menu refreshes, and provides feedback.
• Coordinates any required equipment repairs and additional labour within given budget; ensures approval is obtained for all repairs prior to placing service call.
• Adheres and enforce all food safety policies; tracks and records compliance of food safety training for all associates.
• Follow waste reduction techniques, including checking clear waste bins for excess or unusual waste after each meal.
• Ensures the cleaning and organizing of the station, including fridges, freezers, serving carts, walk-in fridge, prep table(s) and storage room(s) is completed daily.
• Verify all team members are wearing proper uniform at all times, including name tag and non-slip shoes.
• Complete operational reports and provide to the Executive Chef daily

Job description

COMPASS GROUP CANADA seeks a dining services supervisor to coordinate station needs, communicate shortages to the Executive Chef, and ensure HSQA-compliant meal service. You will oversee sanitation, record-keeping, and guest interactions while supporting forecasting and menu refreshes.

The role requires strict adherence to food safety policies, effective communication with the service team, GM and Executive Chef, and hands-on leadership during meal periods.