Lead Site Reliability Engineer - AIOps Modernization

Randstad Canada; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Randstad Canada seeks an experienced Lead Site Reliability Engineer to drive a global AI-driven, self-healing IT operation. You will own enterprise observability, implement AIOps, and guide MSP vendors to modernize employee support.

You will design deep observability, implement ITOM platforms, and establish rigorous SRE governance across a global footprint, partnering with Platform Engineering to operationalize AI tools and reduce manual work.

Qualifications

• 10+ years in complex IT infrastructure and SRE leadership.
• Hands-on experience with enterprise observability stacks.
• Proven ability to drive AI-driven incident remediation and SLO/SLI frameworks.

Responsibilities

• Design deep observability, distributed tracing, and metrics using Grafana and AIOps platforms.
• Implement ServiceNow ITOM and AI tools to automate incident remediation and self-healing.
• Define SLA, SLO, SLI, and Error Budget frameworks while leading MSP partners.

Skills

Observability design

Grafana

ServiceNow ITOM

SRE governance

AI incident remediation

MSP leadership

Tools

Grafana

ServiceNow ITOM

AI tooling

Job description

Join a global leader driving a major IT transformation, transitioning from traditional service desk operations to an AI-driven, self-healing operational fabric. As Lead Site Reliability Engineer (SRE), you will lead enterprise observability, AIOps automation, and SRE governance across a global footprint. You will partner with Platform Engineering, operationalize AI tools, and guide MSP vendors to eradicate manual work and modernize employee support

Advantages

• Lead a high-impact transition to an AI-driven, self-healing IT operational fabric.
• Drive innovation using modern enterprise tools like Grafana, ServiceNow ITOM, and Moveworks.
• Transform enterprise support quality while leading high-rigor SRE governance across global teams.

Responsibilities

• Design deep observability, distributed tracing, and metrics using Grafana and AIOps platforms.
• Implement ServiceNow ITOM and AI tools to automate incident remediation and self-healing.
• Define SLA, SLO, SLI, and Error Budget frameworks while providing technical leadership to MSP partners.

Qualifications

• 10+ years in complex IT infrastructure and operational leadership or SRE architecture.
• Practical expertise configuring enterprise observability stacks (Grafana, ServiceNow ITOM).
• Proven experience with AI incident remediation, automated routing, and SLO/SLI models.

Summary

Ready to lead the future of AI-driven operations?

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

This posting is for existing and upcoming vacancies.