Lead Services Specialist - Technical Support

Baker Hughes; City of Leduc; On-site; CAD 85,000 - 120,000; Full time

Job summary

Baker Hughes is seeking a Lead Services Specialist - Technical Support to optimize Electrical Submersible Pumping (ESP) systems and support customers through the full lifecycle. You will collaborate with customers, account managers, and field teams to deliver robust, reliable lift solutions.

The role emphasizes analyzing data, providing on-site technical guidance, and driving efficiency while maintaining safety and quality standards. On-site work is required.

Qualifications

• Bachelor’s degree in Engineering or Engineering Technology Diploma with relevant oil and gas industry experience.
• Demonstrate knowledge of artificial lift systems, production engineering principles, and ESP applications.
• Possess strong analytical, troubleshooting, and problem-solving capabilities.
• Have excellent written, verbal, and presentation communication skills.
• Demonstrate strong organizational and time-management skills with the ability to manage multiple priorities.
• Be self-motivated with a passion for continuous improvement and delivering exceptional customer results.
• Demonstrate a commitment to teamwork, professional development, and service excellence.
• Have oil and gas production experience, which would be considered an advantage.
• Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
• Be able to work full-time onsite.
• Be legally authorized to work without company sponsorship now or in the future.

Responsibilities

• Designing and optimizing ESP systems based on well conditions, production targets, and operational requirements.
• Analyzing production and well performance data to evaluate ESP system effectiveness and identify optimization opportunities.
• Providing technical support to customers, Production Engineers, Account Managers, Field Service personnel, and ARMO teams.
• Troubleshooting ESP system performance issues and supporting root cause analysis and corrective action development.
• Developing technical recommendations to improve production, reliability, and operational efficiency.
• Delivering customer presentations, technical training sessions, and technology updates.
• Preparing technical reports, engineering documentation, case studies, and technical papers.
• Collaborating with product, reliability, manufacturing, and service delivery teams to improve technology performance and customer outcomes.
• Driving continuous improvement initiatives that enhance engineering efficiency, service quality, and operational excellence.
• Promoting a strong culture of safety, quality, and customer satisfaction.

Skills

Analytical skills

Troubleshooting

Communication skills

Time management

Teamwork

Education

Bachelor’s degree in Engineering

Engineering Technology Diploma

Job description

Lead Services Specialist - Technical Support

Are you passionate about optimizing production performance through artificial lift technology?

Would you like to collaborate with customers and engineering teams to solve complex ESP challenges and maximize asset value?

Join our Artificial Lift Team

Our Artificial Lift team partners with customers to optimize production performance throughout the life of their wells. By combining industry expertise, engineering excellence, and advanced technologies, we help operators improve reliability, maximize production, and achieve their operational objectives.

Partner with the best

As a Lead Services Specialist - Technical Support, you will provide technical expertise supporting the design, optimization, and performance of Electrical Submersible Pumping (ESP) systems throughout their lifecycle. Working closely with customers, Account Managers, Production Engineers, Field Service personnel, Reliability Engineers, and the ARMO organization, you will develop fit-for-purpose artificial lift solutions that maximize production, reliability, and asset value.

This role combines engineering analysis, customer engagement, and operational problem-solving to address complex production challenges while delivering high-quality technical support and exceptional customer service.

As a Lead Services Specialist - Technical Support, you will be responsible for:

• Designing and optimizing ESP systems based on well conditions, production targets, and operational requirements.
• Analyzing production and well performance data to evaluate ESP system effectiveness and identify optimization opportunities.
• Providing technical support to customers, Production Engineers, Account Managers, Field Service personnel, and ARMO teams.
• Troubleshooting ESP system performance issues and supporting root cause analysis and corrective action development.
• Developing technical recommendations to improve production, reliability, and operational efficiency.
• Delivering customer presentations, technical training sessions, and technology updates.
• Preparing technical reports, engineering documentation, case studies, and technical papers.
• Collaborating with product, reliability, manufacturing, and service delivery teams to improve technology performance and customer outcomes.
• Driving continuous improvement initiatives that enhance engineering efficiency, service quality, and operational excellence.
• Promoting a strong culture of safety, quality, and customer satisfaction.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree in Engineering, or an Engineering Technology Diploma with relevant oil and gas industry experience.
• Demonstrate knowledge of artificial lift systems, production engineering principles, and ESP applications.
• Possess strong analytical, troubleshooting, and problem-solving capabilities.
• Have excellent written, verbal, and presentation communication skills.
• Demonstrate strong organizational and time-management skills with the ability to manage multiple priorities.
• Be self-motivated with a passion for continuous improvement and delivering exceptional customer results.
• Demonstrate a commitment to teamwork, professional development, and service excellence.
• Have oil and gas production experience, which would be considered an advantage.
• Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
• Be able to work full-time onsite.
• Be legally authorized to work without company sponsorship now or in the future.

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best is different for everyone too. We strive to create an environment where our employees can be successful while balancing personal and professional priorities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our employees are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our innovations have transformed the energy industry for more than a century. To continue shaping the future of energy, we invest in our people and reward those who embrace challenge, demonstrate leadership, and drive meaningful results for our customers.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net programs and life insurance.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Baker Hughes will only employ those who are legally authorized to work in the country in which the position is based. We will not provide visa sponsorship or employment authorization for this position.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support