Lead Service & Production Technician

Wainbee Limited; Quebec; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Employer-paid benefits

Pension plan with employer contribution

Job summary

Wainbee Limited is looking for a Service and Production Technician to perform assemblies and repairs on hydraulic and pneumatic units. The role involves diagnosing issues, providing emergency servicing, and ensuring customer satisfaction through exceptional service.

Ideal candidates will have at least 2 years of experience and possess strong communication skills along with the ability to work with hand tools. The position requires up to 100% travel to customer sites.

Qualifications

• 2+ years of experience in industrial mechanics and/or hydraulic/pneumatic systems.
• Knowledge of hydraulic schematics is an asset.
• Able to lift and carry at least 50 lbs regularly.

Responsibilities

• Perform assemblies for hydraulic and pneumatic units.
• Diagnose issues related to hydraulic, pneumatic, mechanical systems.
• Provide exceptional customer service and technical assistance.

Skills

Industrial mechanics

Hydraulic/pneumatic systems

Technical communication

Troubleshooting

Tools

Hand tools

Standard shop tools

Job description

Wainbee is 100% employee‑owned, and that is reflected in the value we place on our employees and the way we support them.

Position

Service and Production Technician at Wainbee

You can expect employer‑paid benefits and a pension plan that includes an employer contribution.

Responsibilities

• Perform assemblies for hydraulic and pneumatic units.
• Assemble hydraulic and pneumatic panels.
• Perform in‑house and field repairs, provide emergency service, and carry out on‑site troubleshooting as required.
• Diagnose issues related to hydraulic, pneumatic, mechanical, control, and electrical systems.
• Perform inspections and preventive maintenance.
• Install and commission hydraulic/pneumatic equipment.
• Fabricate and install tubing and hoses in the shop.
• Follow company processes and procedures for all service calls, repairs, and warranty requests, including proper documentation in our system.
• Provide technical assistance and product guidance to customers.
• Inform customers about products and provide recommendations for system modifications.
• Build trust with customers and develop strong relationships.
• Provide exceptional customer service.
• Coordinate with and visit key customers according to a strategic schedule.
• Comply with all health and safety regulations and policies at Wainbee and customer facilities.

Qualifications

• 2 or more years of experience in industrial mechanics and/or hydraulic/pneumatic systems.
• Demonstrated knowledge of hydraulic schematics is an asset.
• Technical training and demonstrated knowledge of industrial products is an asset.
• Must be able to carry, lift, push, and pull at least 50 lb on a regular basis.
• Must be able to bend, crawl, walk on uneven surfaces, and work in awkward positions for extended periods.
• Must be able to use hand tools and have their own tools for the shop.
• Must be able to travel to customer sites up to 100% of the time, including interprovincial travel, if required.
• Must hold a valid driver’s licence.
• Strong communication skills and technical knowledge.
• Must pass a background check and provide a driver’s abstract.

Working Conditions

Physical requirements:

• Capable of carrying, lifting, pushing, and pulling at least 50 lb on a regular basis.
• Capable of bending, crawling, walking on uneven surfaces, and working in awkward positions for extended periods.
• Capable of using hand tools and possessing standard shop tools.
• Willing to travel to customer sites up to 100% of the time, including interprovincial travel if necessary.

Mental requirements:

• Excellent communication skills and the ability to convey technical knowledge clearly and understandably.
• Strong attention to detail and excellent organizational and problem‑solving skills.
• Independent thinking and exceptional decision‑making skills.
• Ability to gather information related to technical issues and present solutions to the team and the customer.
• A strong, motivated team player with a customer‑service mindset and a willingness to learn new equipment and processes.