Lead Scrum Master

RBC; Toronto; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Total rewards

Career development

World-class training

Challenging work

Stock options

Job summary

City National Bank, a US-based subsidiary of the Royal Bank of Canada (RBC), is seeking a Scrum Master to lead medium to large projects in residential lending and drive agile practices across teams.

The role requires strong experience in Scrum/Lean/Kanban, stakeholder collaboration, and delivering with vendors. On-site in Toronto, aligned with RBC values and governance.

Qualifications

• Minimum 6 years of experience with agile methodologies in software/product delivery.
• Minimum 4 years of experience as a Scrum Master.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Provide delivery leadership for medium to large projects/initiatives.
• Facilitate agile ceremonies and ensure alignment with RBC/CNB practices.
• Track and manage risks to delivery and report financials for the team.

Skills

Agile Methodology

Coaching Others

Communication

Conflict Management

Decision Making

Group Problem Solving

Results-Oriented

Staying Focused

Teamwork

Tools

JIRA

Confluence

Clarity

Planview

RBC MIS

Job description

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a US-based subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. This opportunity is within CNB’s Residential Lending division. This team is executing an exciting strategy to build an industry leading mortgage lending offering servicing US-based RBC clients.

What will you do?

• Provide delivery leadership for medium to large projects/initiatives
• Facilitate low complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with RBC/RBC Agile/Scrum practices, including but not limited to, project kick-off, sprint, release and deployment planning
• Accountable alongside the scrum team for the achievement of release objectives and results that meet LOB stakeholders’ needs and expectations
• Track and manage risks to delivery
• Tracking and reporting financials for the Team
• Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team
• Remove impediments to delivery success through the proactive management of external dependencies and simple team problem-solving, considering options and selecting solutions; escale issues through business and/or IT channels where necessary
• Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team (e.g. tracker boards) to create a trusting and safe team environment
• Manage team performance to promote joint accountability for results and solve productivity issues
• Facilitating and engaging in business analysis, user experience and technical conversations across platforms
• Navigating and identifying shared IT services required by the team in the delivery of its objectives
• Serve as HR manager for a 6-8 person team of colleagues with diverse technology skillsets ranging from software engineering, quality engineering, application administration, etc.
• Active demonstration and reinforcement of RBC/CNB's PRIDE (People, Relationships, Integrity, Dedication and Entrepreneurs) values in day-to-day activities
• Comply fully with all Bank policies and procedures as well as all regulatory requirements
• Complete all required training

What do you need to succeed?

• Minimum 6 years of experience in one or more agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI) for software development and how they can be applied in a product development / program delivery environment
• Minimum 4 year of experience as a Scrum Master
• Minimum 2 years proficiency with Jira or other Agile Management tools
• Experience in project delivery with agile teams
• Experience with agile practices including scrum/Kanban, agile ceremonies (standups, backlog refinement, team demos)
• Experience working with vendors that provide resources using various models (staff augmentation, fixed price contracts)
• Experience delivering small to medium complex projects with agile teams
• Clear understanding of the various activities within a delivery project
• Experience scheduling activities across all delivery teams to deliver a common capability
• Strong communication skills with ability to work cross-functionally to articulate, measure and solve issues

Nice-to-have

• Knowledge of Scaled Agile practices
• Knowledge of collaboration tools – JIRA and Confluence
• Experience with Clarity, Planview and/or RBC MIS (Management Information System)
• Basic financial experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Agile Methodology, Coaching Others, Communication, Conflict Management, Decision Making, Group Problem Solving, Results-Oriented, Staying Focused, Teamwork

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-04-06

Application Deadline: 2026-10-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.