Lead Product Designer, Merchandising XD

Wayfair; Toronto; Hybrid; CAD 145,691 - 158,935; Full time

Benefits offered by this job

Hands-on AI plugins experience

Design system development experience

User research planning

Job summary

Wayfair, in Toronto, is seeking a Lead Product Designer for Merchandising XD to own strategy and execution for supplier experiences on the Partner Home platform. You will shape AI-enabled workflows, drive the design-to-development pipeline, and partner with product, engineering, and leadership teams.

The role requires 5+ years of design leadership, a robust portfolio, and strong collaboration skills. This hybrid role expects Tuesday–Thursday in the Toronto office, with remote Monday and Friday.

Qualifications

• Experience designing for extranet portals/dashboards and AI Agents.
• Fluency with AI as design material and responsible integration.
• Strong communication and collaboration skills.
• Experience presenting to senior leadership.

Responsibilities

• Lead design for the most complex parts of our supplier experience on the Partner Home platform, owning strategy and execution.
• Collaborate with product managers, engineers, designers, and stakeholders throughout the product lifecycle.
• Mentor junior designers and establish design best practices.
• Triangulate data inputs to inform design and product strategy.
• Represent the voice of customers (suppliers) in product discussions.

Skills

Product design

AI integration

Cross-functional collaboration

Figma

HTML/CSS/JS

Systems thinking

Design systems

Portfolio

Leadership presentation

Education

Bachelor's degree in Interaction Design / HCI / Industrial Design

Tools

Figma

Cursor

Claude

Job description

Annual Base Pay Range: CAD 145,691 - CAD 158,935

This is a hybrid on-site role, employees will be expected to work out of our Toronto office Tuesday-Thursday each week, remote Monday, and Friday.

This job posting is for an existing vacancy.

Who We Are

The Merchandising XD team, a part of Wayfair’s Global Supplier Technology (GST) organization, is responsible for the operations that enable our suppliers to work with Wayfair and its proprietary brands. Our mission is to provide suppliers with the tools they use across product addition, product management, and merchandising content, as well as enable internal employees to promote the best products to end consumers. We design each area to streamline processes, enhance visibility, and improve overall efficiency for suppliers working with Wayfair.

What You’ll Do

As a Lead Product Designer for Merchandising XD, you'll lead design for the most complex parts of our supplier experience on the Partner Home platform — owning both strategy and execution. You’ll think like a design technologist: making sense of complex systems, finding clarity in ambiguity, and driving vision through to launch. A big part of this role is evolving our platform from static workflows into an intelligent, agentic ecosystem, using AI to accelerate the design-to-development pipeline.

• Act as both a strategist and product practitioner, crafting thoughtful and effective user experiences that balance business goals with customer needs for both static interfaces (structured data) and agentic workflows (LLM-driven interactions, chat-to-action, and proactive AI assistance)
• Collaborate directly with product managers, engineers, designers, business stakeholders, and senior leadership throughout all stages of the product-development lifecycle.
• Mentor and guide junior designers, setting a high bar for design quality and helping to develop best practices for the team.
• Triangulate data from multiple inputs to inform design and product strategy.
• Represent the voice of our customers (suppliers) in product definition and strategy meetings.

What You’ll Need

• 5+ years of product design experience, including experience leading complex projects from concept to launch.
• Bachelor’s degree in Interaction Design, Human-Computer Interaction, Industrial Design, or equivalent practical experience.
• Experience designing for extranet portals/dashboards, and AI Agents.
• Fluency with AI as both a design accelerator and a design material — able to shape user experiences that incorporate AI capabilities responsibly.
• Exceptional interpersonal, collaborative, and communication skills.
• A strong understanding of design processes and a realistic grasp of what's feasible in a digital environment.
• Expertise in producing design deliverables, including detailed user flows, user journeys, wireframes, prototypes, and front-end development specs for engineering handoff.
• Expert-level proficiency in modern design tools, including Figma, Cursor, and Claude (or equivalent).
• Working knowledge of HTML/CSS/JS, enough to understand the feasibility of execution.
• The ability to think at a systems level and design solutions that are scalable and extensible.
• Experience presenting and defending designs to senior and executive leadership.
• A portfolio or case studies of shipped work that demonstrates an ability to effectively design for highly technical experiences, a strong user advocacy, a data-driven approach, and strategic thinking.

Bonuses

• Hands‑on experience leveraging AI plugins, MCPs, and automation to streamline the design-to-development workflow.
• Prior experience building or contributing to a design system, specifically for multi‑tenant or extensible platforms.
• Experience planning and conducting user research, and translating findings into design decisions

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].