Lead Personal Support Worker & Admin Support

ComForCare Home Health Care - Kitchener/Waterloo; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading home health care service is seeking a Personal Support Worker to provide essential care and support to clients in their homes or retirement communities. The role involves personal care, companionship, and some administrative duties. Candidates must have a PSW certificate and at least 2 years of experience. Exceptional interpersonal skills and proficiency in English are essential for success in this rewarding position.

Benefits

Company parties

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• Minimum 2 years of work experience as Personal Support Worker.
• Certification from a recognized institution required.
• Excellent written and verbal English skills essential.

Responsibilities

• Provide personal care and assistance with hygiene, mobility, and medication reminders.
• Offer companionship and emotional support to clients.
• Assist with light housekeeping and errands.

Skills

Communication

Interpersonal skills

Organizational skills

Computer literacy

Education

PSW certificate

Tools

Microsoft Office

PowerPoint

Job description

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Live your best life possible by helping others live theirs. Our caregivers are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful relationships. Join our team and be a part of a certified Great Place To Work!

Our CaregiverFirst promise is that our at home caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Are thoughtfully matched with clients that they are compatible with.

What you’ll be doing:

• Client Support (Primary Role):
  
  
  • Provide personal care and assistance with hygiene, mobility, dressing, feeding, and medication reminders
    
    
  • Offer companionship and emotional support to seniors in their homes or retirement communities
    
    
  • Assist with light housekeeping, errands, and accompany clients to appointments
    
    
  • Accurately document visits and communicate any client changes to care supervisors
    
    
  • Build meaningful rapport with clients and their families
    
    
• ️ Administrative & Office Support (Secondary Role – when not on PSW shift):
  
  
  • Answer client calls and inquiries, manage digital records, and support shift scheduling
  • Help with the onboarding process of new staff and maintain client files
  • Assist in community outreach and represent the company at events or facility presentations
  • Develop and deliver presentations using PowerPoint or other tools to promote services to referral sources, partners, and potential clients
  • Support social media updates, email follow-ups, and marketing coordination
    
    
    

Required Qualifications:

• • Minimum 2 years of Canadian work experience as a Personal Support Worker
  • PSW certificate from a recognized institution
  • Excellent written and verbal English communication skills
  • Strong computer literacy, including proficiency in Microsoft Office and PowerPoint
  • Strong interpersonal and organizational skills
  • Confident in small-group presentations and public-facing interactions
  • Valid Ontario driver’s license and access to a personal vehicle
  • Ability to travel within Kitchener, Waterloo and nearby areas