Lead Infrastructure Specialist – Cloud Operations (Remote)

Lead Infrastructure Specialist – Cloud Operations

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Lead Infrastructure Specialist to join our dynamic team. As a Lead Infrastructure Specialist, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

The Lead Infrastructure Specialist is responsible for providing level 2/3 technical support for cloud solutions.

Responsibilities

1. Receive service desk tickets from end users and provides level 2/3 technical support related to Cloud environments;
2. Receive escalations from technical support;
3. Manage cloud environments, including but not limited to cloud networking (VPCs), cloud servers, identity and access management, container hosting, storage, and compute environments;
4. Coordinate regular maintenance to ensure cloud environments are properly updated and secured;
5. Debug issues with cloud hosted environments and apply corrective actions;
6. Compile/implement system design for cloud systems, including deployment via scripting and console mechanisms;
7. Provide recommendations to the IT Manager based on problems or requests reported to IT Support;
8. Work with vendors or other technical resources to troubleshoot support issues;
9. Plan and manage the installation, configuration, and upgrade of company software applications hosted on or interacting with cloud solutions;
10. Maintain contact with employees until issues have been resolved;
11. Provide technical assistance and training to users;
12. Create SOPs and change management documentation for new IT systems;
13. Install and configure operating systems when necessary;
14. Develop systems and tools for deployment and asset management;
15. Update the inventory of systems and assets of the company;
16. Perform system monitoring, including log review;
17. Resolve network/telecommunications related issues with remote users;
18. Troubleshoot and maintain systems such as Sharepoint, Teams, or other applications;
19. Create scripts (Terraform, Powershell, etc.);
20. Comply with company SOPs and identify noncompliant systems or processes.

Education

• Degree in a computer-related or other STEM (Science, Technology, Engineering, Math) field.

Main Requirements

• More than 6 years in IT;
• Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as AWS identity management knowledge - required;
• Strong knowledge of cloud networking / VPCs;
• Experience with Linux environments required. Linux deployment and administration knowledge preferred;
• Experience with deployment using CI/CD techniques, as well as use of Terraform scripting strongly preferred;
• Experience with CloudFormation, Kubernetes, and DevOps tools preferred;
• Experience monitoring with tools such as CloudWatch preferred;
• Experience with Microsoft Azure a plus;
• Excellent customer service skills;
• Excellent communication skills;
• Individual must be independent, resourceful, good aptitude for problem solving.

Working Conditions

• This is a remote role open to candidates located in Eastern or Atlantic Time Zones within Canada.

Benefits

We offer a wide range of benefits including:

• Competitive Wages
• Vacation and Personal Days
• Comprehensive Group Insurance Plans
• RRSP Contribution with Employer Matching
• Employee Annual Incentive Plan (EAIP)
• Dialogue Telemedicine Service and Employee Assistance Program (EAP)
• OPUS & Cie Contribution
• Parking Reimbursement
• Referral Program
• Career Advancement Opportunities

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world!

Join us as we make an impact on patient therapy!