Lead HR Advisor

Peninsula Business Services; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company, Peninsula Business Services, is seeking a Lead HR Advisor to deliver expert HR guidance to clients. This role requires significant experience and HR designations, focusing on strategic advice, client relationship management, and navigating complex HR issues. With a performance-driven environment, this position promises to utilize your expertise while enhancing your career in a supportive setting, complete with attractive benefits.

Benefits

Day off on your birthday

Enhanced benefits with health and dental coverage

Registered Retirement Savings Plan (RRSP) Matching Program

Downtown location

Vacation days increase after 2 and 5 years of service

Qualifications

• 10+ years of relevant experience in HR.
• Ability to manage multiple tasks and work under pressure.
• Familiarity with KPI/target-driven environments.

Responsibilities

• Provide expert HR advice on client inquiries and complex cases.
• Conduct detailed consultations to navigate HR challenges.
• Manage client relationships while adhering to service metrics.

Skills

Advising on HR matters

Client relationship management

Compliance knowledge

Problem-solving

Record-keeping

Education

CHRP / CPHR / CHRL designation

Job description

The Lead HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role involves offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Day-to-Day Duties and Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues.
• Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.
• Demonstrate subject matter expertise and foster client empowerment on HR best practices, compliance, and relevant legislative updates.
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.
• Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation.
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.
• Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.
• Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution.
• Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping.
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. Be actively involved in ongoing training to keep knowledge of HR and employment legislation current.

What you Bring to the Team

• CHRP / CPHR / CHRL designation is mandatory.
• 10+ years of relevant experience.
• Ability to work under pressure in a fast-moving, performance-driven environment.
• Ability to juggle multiple tasks, prioritising your workload accordingly.
• Previous experience working in a KPI / target-driven environment would be highly desirable, ideally in a shared service centre.

Additional Qualities

• The ability to motivate yourself and those around you.
• An organised self-starter with enthusiasm for delivering exceptional service.

Why Work for Peninsula?

• Day off on your birthday.
• Enhanced benefits with health and dental coverage.
• Registered Retirement Savings Plan (RRSP) Matching Program.
• Downtown location.
• Vacation days increase after 2 and 5 years of service.