Lead Hand

Intelcom Courrier Canada INC; Fort McMurray; On-site; CAD 58,000 - 76,000; Full time

Benefits offered by this job

Short- and medium-term growth oportuni

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a Warehouse Team Lead to drive health and safety standards, coordinate sort operations, and supervise staff across unloading, loading, and dock activities. You will mentor sorters, coordinate labor, and ensure efficient, accurate processing of packages within a dynamic logistics environment.

This role emphasizes hands-on supervision, training new hires, and maintaining organization in a busy warehouse.

Qualifications

• Health & Safety protocols compliance and hazard-free environment.
• Leadership experience to motivate and lead sorters.
• Ability to coach and mentor warehouse staff, including training new hires.
• Experience in shipping, receiving, and dock operations.

Responsibilities

• Health & Safety: Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Make sure everyone meets safety standards. Respond to emergencies as required. Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
• Leadership & Team Support: Motivate and lead sorters; be their point of reference. Mentor and support Package Handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Respond quickly to requests for changes and unforeseen events. Forward special cases to supervisors or managers. Perform related tasks assigned by supervisors.
• Operations & Workflow Management: Support the supervision of sorting, scanning, and processing packages (including defective items and returns). Setup sorting layout. Assist with sorting packages and envelopes as needed. Assign labour and manage workforce deployment as required. Perform data entry as needed.
• Shipping & Receiving: Unload trailers and verify freight against manifests. Unloading and loading of pallets. Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
• Warehouse Organization: Ensure warehouse cleanliness and organization. Other duties as assigned.

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

• 1. Health & SafetyEnsure compliance with Health & Safety protocols and maintain a hazard-free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Make sure everyone meets safety standards. Respond to emergencies as required. Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
• 2. Leadership & Team SupportMotivate and lead sorters; be their point of reference. Mentor and support Package Handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Respond quickly to requests for changes and unforeseen events. Forward special cases to supervisors or managers. Perform related tasks assigned by supervisors.
• 3. Operations & Workflow ManagementSupport the supervision of sorting, scanning, and processing packages (including defective items and returns). Setup sorting layout. Assist with sorting packages and envelopes as needed. Assign labour and manage workforce deployment as required. Perform data entry as needed.
• 4. Shipping & ReceivingUnload trailers and verify freight against manifests. Unloading and loading of pallets. Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
• 5. Warehouse OrganizationEnsure warehouse cleanliness and organization. Other duties as assigned.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we're Dragonfly.