Lead Field Service Technician - Security

Honeywell Technologies; Ottawa; On-site; CAD 74,000 - 98,000; Full time

Job summary

Honeywell Technologies is seeking a Security Technician in Ottawa to join our team and report to the Sr Field Service Manager. You will respond to and resolve service calls across Eastern Ontario, delivering technical support and ensuring optimal system uptime for Honeywell customers.

Responsibilities include on-site and remote support for security, access control, and CCTV, performing preventive maintenance, documenting configurations, and participating in on-call rotation.

Qualifications

• Post secondary education in a technology or engineering related field.
• Minimum 3 years of experience in access control, security and CCTV fields.
• Valid G driver’s License.
• Ability to acquire Secret Federal Government Clearances.
• Ability to be part of an on-call rotation.

Responsibilities

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution.
• Resolve customer challenges quickly and efficiently.
• Analyze system logs and perform routine audits to improve system performance and efficiency.
• Prioritize and lead a range of tasks in a fast-paced environment with multiple partners.
• Provide software and hardware design, development and implementation support.
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies.
• Build and maintain accurate records, reports, system configuration documentation and action lists.
• Lead and document recurring meetings with customer and internal teams.
• Formal reporting and site documentation.

Skills

Access control

Security systems

CCTV

Bilingual French/English

Education

Post-secondary education in technology or engineering

Tools

Microsoft Active Directory

IT networking basics

JAVA

Apache Tomcat

VB Script

Domain Services

Microsoft Office/Visio

Job description

Job Description

We have an immediate opening for a Security Technician at our Ottawa office reporting directly to the Sr Field Service Manager. You will be responsible for responding to and resolving service calls, providing technical support and solving problems for Honeywell customers located across Eastern Ontario. This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.

Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance. Honeywell's customers utilize various products and solutions within the security system category, including all related computer and supporting systems. The objective is to maintain optimal system uptime.

The Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance.

Key Responsibilities

• Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
• Resolve customer challenges quickly and efficiently
• Analyze system logs and perform routine audits to improve system performance and efficiency
• Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
• Provide software and hardware design, development and implementation support
• Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
• Build and maintain accurate records, reports, system configuration documentation and action lists
• Lead and document reoccurring meetings both with customer and internal
• Formal reporting and site documentation

Qualifications

YOU MUST HAVE

• Post secondary education in a technology or engineering related field
• Minimum of 3 years of experience in access control, security and CCTV fields
• Valid G driver’s License
• Ability to acquire Secret Federal Government Clearances
• Ability to be part of an on-call rotation

We Value

• BSP Certification - license is mandatory to work in Quebec's private security industry
• Basic knowledge of Microsoft Active Directory
• Experience working in a server-based environment
• A solid grasp of IT network communications technology
• Application Programming Experience (JAVA, Apache Tomcat, VB Script)
• Knowledge and experience working with Domain Services, Microsoft Office and Visio
• Previous customer service experience
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Bilingual in French and English

The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status.

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.