Senior Customer Experience Specialist

Honeywell International, Inc.; Brampton; On-site; CAD 54,000 - 60,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Paid vacation

Retirement benefits

Career growth

Professional development

Job summary

Honeywell is seeking a Customer Service Dispatcher in Brampton, Ontario. You will be the primary contact for customers, manage service orders, and coordinate dispatch of technical staff to respond to inquiries and issues.

Responsibilities include entering orders, monitoring status, expediting changes, and maintaining the CMMS with service types and priorities. The role emphasizes attention to detail, teamwork, and timely communication with other departments.

Qualifications

• Minimum 1 year of experience in customer service.
• 1 year of dispatch and parking administration within the P3 business.

Responsibilities

• Serve as the primary customer contact and ensure needs are met.
• Initiate customer event reports in CMMS and dispatch technical staff.
• Maintain CMMS and set service types, categories and priority levels.
• Respond to inbound calls and emails regarding service orders.
• Assist other customer service associates with administrative duties.
• Support service order processing including entry, expediting, changes, monitoring status.

Skills

Customer service

Dispatch coordination

CMMS knowledge

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

Serves as the primary customer contact and ensures all customer needs and expectations are met. Also Initiates customer event reports in CMMS system and dispatches technical staff in response to service requests. Maintain the CMMS system and set service types, categories and priority levels that drive Honeywell’s response to customer events. Respond to inbound customer calls and email regarding service order inquiry, problems and changes. Assist other customer service associates with administrative duties. Communicate with other departments such as Technical Support, Administration and facility management, etc., to resolve customer issues. Support service order processing including order entry, expediting, changes, monitoring status and resolving discrepancies.

Key Responsibilities

• 15% - Attending Calls
• 15% - Processing Emails.
• 10% - Respond to monitoring and EBI alarms.
• 4% - Monitoring system availability.
• 15% - Service Order creation.
• 6% - Problem resolution.
• 10% - Service Event Classification and Prioritization.
• 10% - Administrative and parking office support at the Peel parking office.
• 7% - Resolving customer issues and system discrepancies.
• 8% - System and process support.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

• Completed High School Diploma, or equivalent.
• Minimum 1 year of experience in customer service.
• 1 year of dispatch and parking administration within the P3 business.

WE VALUE

• An ability to learn quickly
• Attention to detail
• Team player
• Working knowledge of the CMMS system

The annual base salary range for this position is $54,100 to $60,000 in Brampton, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more (https://www.honeywell.com/us/en/company/inclusion-and-diversity)

Honeywell is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.