Lead Engineer (QA)

Live Nation; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Join Ticketmaster as a Lead Engineer (QA) and play a key role in ensuring the quality of our embedded SDKs used in over 500 client apps worldwide. This position involves collaborating with developers, leading test efforts, and developing automation testing strategies to uphold our commitment to delivering exceptional live event experiences.

Qualifications

• 4-6+ years of software test and quality engineering experience.
• 2-3+ years of software development experience with automation tests.
• Experience in leading QA teams and defining QA strategy.

Responsibilities

• Collaborate with developers on quality and rollout of features.
• Define and track important quality metrics.
• Escalate critical bugs and prioritize fixes.

Skills

Analytical thinking

Debugging

Automation testing

Agile/Scrum environment

Job description

Job Summary:

Job Description

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun, and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Our teams are a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love. It truly is a unique and rewarding environment. Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map.

THE JOB

Be part of something special! This role of Lead Engineer (QA) will have a mix of coding and collaboration responsibilities to help sustain and grow our SDKs, which are embedded in over 500 client apps globally, some of which are among the topmost used apps on the app store. You’ll be challenged to envision the technical aspects and solutions for the future landscape of globalizing and growing our SDK further. The role is a great opportunity to further grow your technical skills and deliver highly impactful products that help millions of fans experience live events.

WHAT YOU WILL BE DOING

• Collaborate with developers and peers to own the quality and rollout of features, leading test efforts across multiple product areas.
• Demonstrate skill in debugging, troubleshooting logs, and applying analytical thinking to systematically assess project quality and automation failures.
• Work with QA & Release Managers to certify a release and investigate issues from the Early Access Program.
• Drive QA Strategy and Test Planning for exhaustive testing of new features with cross-functional teams, ensuring no slippage of product requirements.
• Define and track important quality metrics to guide quality improvements organization-wide.
• Escalate critical bugs and work with developers to prioritize fixes.
• Work across multiple development teams and organizations to influence software architecture and design, with an emphasis on ensuring the validation of all features and functions necessary for user success.
• Balance multiple efforts simultaneously and meet strict deadlines.
• Champion a remarkable customer experience within product engineering through product and process improvements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 4-6+ years of software test and quality engineering experience with at least 2+ years in mobile.
• 2-3+ Years of software development experiences with at least 1+ years in constructing automation tests.
• Previous experience in leading QA teams and defining QA strategy.
• Ability to identify, classify, prioritize and drive closure of issues in multiple products and software releases.
• Experience working as a strong partner on a cross-functional team.
• Passionate about quality and breaking the app to catch all issues during internal testing.
• Experience working in an Agile / Scrum development environment.
• Knowledge of Client/Server Architecture and mobile domain.
• A high degree of intellectual curiosity, with a knack for devising innovative techniques to discover software issues.
• Experience working through technical issues with engineers and product managers.

NICE TO HAVE (or ADDITIONAL SKILLS)

• Setting up mobile automation test frameworks for iOS and Android.
• Experience and interest in developing a team, strategy, and set of practices in the early phase of an organization's growth.
• Managed or partnered with contractors and/or test vendors.

YOU (BEHAVIORAL SKILLS)

• Ability to meet commitments and multitask in a fast-paced work environment.
• Must be a great team player and exhibit a positive attitude.
• Ability to own and manage multiple concurrent projects, including presenting and negotiating with stakeholders on the interdependencies and possibilities of what can be realistically delivered.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

CULTURE

We are fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else); we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan,’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world-class experiences – Fan First.