Lead, Customer Solutions, AMS

Illumiti Inc.; Vaughan; Remote; CAD 170,000 - 226,000; Full time

Benefits offered by this job

Flexible hours

Home office

Pension scheme

Health benefits

Career development

Open feedback culture

Training & coaching

Job summary

Syntax, a leading Managed Cloud Provider, seeks a Customer Solution Director to drive SAP Pre-Sales and AMS opportunities. You will lead the presales cycle, coordinate with sales leadership, solution architects, and AMS teams to design tailored application management solutions and ensure long-term client success.

The role requires 5+ years of SAP consulting, strong communication, and a client-focused, service-oriented mindset.

Qualifications

• Minimum 5 years of functional SAP consulting experience.
• Experience supporting SAP projects or service delivery in complex enterprise environments.
• Strong communication and active listening skills.
• Ability to work well under pressure and manage competing priorities.
• Strong client focus, with an emphasis on service quality and long-term relationships.
• Solution-oriented mindset with ability to identify challenges and develop effective responses.
• Experience collaborating across sales, presales, delivery and support teams.
• Strong organizational skills and attention to detail in proposal and presentation development.

Responsibilities

• Lead presales activities for AMS opportunities in coordination with VP of Presales and AMS Presales Lead.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and AMS BOM preparation.
• Organize and lead site visits, including agenda setting and team coordination.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials.
• Facilitate the transition from presales to AMS delivery and consulting teams.
• Identify and communicate gaps between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Skills

SAP consulting

Client communication

Project coordination

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

SAP certifications

PM/ITSM/EA certifications

Tools

SAP S/4HANA

Job description

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Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.

Key Responsibilities

• Lead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.
• Maintain a consistent client presence throughout the sales cycle.
• Participate in opportunity reviews and contribute to solution strategy and positioning.
• Lead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.
• Organize and lead site visits, including agenda setting, team coordination, and execution.
• Lead proposal review sessions and coordinate internal and client meetings as needed.
• Prepare and present service demonstrations and solution presentations.
• Prepare and present final presentations, including decision-support materials and DDA support where applicable.
• Facilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.
• Identify and communicate gaps or variances between the original proposal and evolving client requirements.
• Collaborate with Account Executives and cross-functional teams to develop strategies that support business success.
• Support solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.
• Contribute to service governance discussions, transition planning, and ongoing engagement models.

Required Qualifications

• Minimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.
• Experience supporting SAP projects or service delivery in complex enterprise environments.
• Strong communication and active listening skills, with the ability to understand client needs and respond effectively.
• Ability to work well under pressure and manage competing priorities.
• Strong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.
• Solution-oriented mindset with the ability to identify challenges and develop effective responses.
• Experience collaborating across sales, presales, delivery, and support teams.
• Strong organizational skills and attention to detail in proposal and presentation development.

Preferred Qualifications

• Experience supporting SAP AMS, application management, or managed services engagements.
• Familiarity with enterprise sales cycles, RFP responses, and services-based solution selling.
• Exposure to SAP S/4HANA and related modernization initiatives.
• Ability to lead client workshops, site visits, and executive-level presentations.
• Experience working with international teams in a managed services environment.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.
• SAP certifications or relevant professional credentials are an asset.
• Additional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.

This position is base plus commission. The base range is $120,000 - $160,000

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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