SAP Training/Testing Lead

Illumiti Inc.; Vaughan; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working time models

Home office

Company pension and health offers

Job summary

Syntax seeks an experienced SAP Change Management Lead to drive business readiness and adoption across complex SAP landscapes. You will bridge business, IT, and end users, shaping change strategies and training programs that ensure successful SAP transformations.

Responsibilities include leading SAP Activate-based changes, designing digital adoption campaigns, and leveraging AI-enabled guidance to maximize ROI. This role offers global collaboration and a flexible work approach.

Qualifications

• Bachelor’s degree in Change Management, Organizational Development, Education, Business or related field.
• 10+ years in organizational change management, digital adoption, or blended training programs.
• Hands-on SAP system experience, preferably S/4HANA, and ability to run transactions.
• Proven experience leading testing cycles (SIT/UAT) and supporting business analysis.
• Experience deploying digital adoption platforms like WalkMe; AI in change/adoption is a plus.
• Strong data-driven decision-making and ability to translate metrics into action.
• Excellent English communication; stakeholder management across business, IT and users.

Responsibilities

• Lead end-to-end change and adoption strategies aligned to SAP Activate and Syntax delivery.
• Perform stakeholder analyses; design interventions to minimize adoption risks.
• Develop digital adoption campaigns and measure engagement through dashboards.
• Collaborate with SAP leads and business process owners to ensure accurate guidance.
• Design communication plans to support readiness and adoption across projects.
• Coach sponsors and teams to sustain transformation and user adoption.
• Coordinate training content creation; plan train-the-trainer initiatives.
• Plan and run testing cycles; manage defects and ensure traceability to requirements.
• Apply AI-enabled guidance and content to improve adoption ROI.
• Analyze post-go-live metrics and recommend reinforcement and ongoing support.

Skills

Change management

Digital adoption

Stakeholder management

S/4HANA experience

SIT/UAT leadership

WalkMe / digital adoption

AI in adoption

Communication skills

Multilingual facilitation

Project leadership

Education

Bachelor’s degree in Change Management or related

PROSCI certification (preferred)

Instructional design / training certification (asset)

Tools

WalkMe

Jira

SAP Cloud ALM

SAP S/4HANA

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

Job Summary

The Business Readiness Lead drives successful SAP transformation by combining organizational change management, digital adoption, business analysis, testing leadership, and training enablement. This role is responsible for helping stakeholders adopt new SAP solutions, improving business readiness, and sustaining long-term value through practical, data-driven, and AI-enabled adoption strategies. Acting as a key bridge between business, IT, and end users, the Business Readiness Lead ensures solutions are understood, tested, adopted, and embedded into day-to-day operations.

Key Responsibilities

• Lead the development and execution of end-to-end change and adoption strategies aligned to SAP Activate and Syntax delivery approaches.
• Perform stakeholder and change impact analyses to identify adoption risks and design targeted interventions.
• Partner with customers and internal teams to update change management plans based on business impact and readiness findings.
• Design and manage digital adoption campaigns using tools such as WalkMe or similar platforms, including guided walkthroughs, smart tips, onboarding flows, task lists, and in-app communications.
• Use adoption dashboards and analytics to measure user engagement, proficiency, and process completion rates.
• Collaborate with SAP Functional Leads, business process owners, and subject matter experts to ensure guidance reflects real business processes.
• Develop communication strategies that support stakeholder engagement, readiness, and adoption throughout the project lifecycle.
• Coach sponsors, project leaders, and change agents to actively support transformation and user adoption.
• Facilitate knowledge transfer between project teams, operational teams, and end users.
• Lead requirements gathering and fit-to-standard workshops with business users, process owners, and SAP Functional Leads.
• Document business processes, user stories, and functional requirements, and trace them through build, test, and training activities.
• Work hands-on in the SAP system to validate solution design, run end-to-end transactions, and identify process gaps.
• Define, develop, and execute train-the-trainer programs using in-person, digital, and blended learning methods.
• Build role-based learning programs that may include classroom training, e-learning, simulations, and digital adoption content.
• Coordinate training content creation and ensure materials are process-driven and aligned to the SAP solution where possible.
• Manage training logistics, participation tracking, and readiness reporting across multiple geographies and languages.
• Plan and lead testing cycles, including system integration testing and user acceptance testing, with clear strategy, scripts, and entry/exit criteria.
• Coordinate business testers, track defects, and drive issue resolution with functional and technical teams.
• Reuse validated test scripts as a foundation for training materials and in-app guidance.
• Establish and monitor KPIs for change management, readiness, delivery completion, and adoption success.
• Analyze post-go-live metrics and recommend reinforcement activities, additional enablement, and ongoing support actions.
• Apply gamification, microlearning, and other modern enablement techniques to sustain proficiency and motivation.
• Identify opportunities to use AI to improve adoption, accelerate content creation, and measure adoption ROI.

Required Qualifications

• Undergraduate or graduate degree in Change Management, Organizational Development, Education, Business, Information Systems, or a related field.
• 10+ years of experience in organizational change management, digital adoption, or blended training program management for large-scale technology projects.
• Hands-on SAP system experience, preferably with S/4HANA, including the ability to run transactions, validate configuration, and support users directly in the system.
• Proven experience leading testing cycles, including SIT and UAT, and supporting business analysis activities on SAP implementations.
• Demonstrated experience deploying and managing a digital adoption platform such as WalkMe or a comparable solution.
• Experience applying AI in change, training, or adoption use cases, such as AI-generated content, AI-enabled guidance, or AI-driven analytics.
• Strong data-driven decision-making skills with the ability to interpret adoption metrics and convert insights into action.
• Excellent communication skills in English, both verbal and written.
• Strong stakeholder management and facilitation skills across business, IT, and end-user groups.
• Ability to translate business needs into clear requirements, process flows, and testable scenarios.
• Experience supporting client-facing implementation activities across multiple regions.

Preferred Qualifications

• Certification in change management, such as PROSCI.
• Experience in learning design, instructional technology, or learning experience design.
• Background in gamification and microlearning strategies.
• Familiarity with SAP Cloud ALM, Jira, or similar tools for defect and delivery tracking.
• Experience working in global, multilingual environments.
• Demonstrated ability to improve adoption outcomes through continuous improvement and modern delivery methods.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor’s degree in Change Management, Organizational Development, Education, Business, Information Systems, or a related discipline; advanced degree preferred.
• Change management certification such as PROSCI preferred.
• Additional certifications or formal training in instructional design, learning experience design, training delivery, or digital adoption platforms are an asset.
• SAP-related certifications are beneficial but not required.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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