Lead Customer Service Representative

Lafarge Africa Plc; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen in der Baubranche sucht einen engagierten Fachmann, der die Transportbedürfnisse im lokalen Markt überwacht und verwaltet. In dieser Rolle sind Sie verantwortlich für die Effizienz der Abläufe, die Kundenbetreuung und die Teamführung. Sie werden Sicherheitsrichtlinien implementieren und eine Kultur der Sicherheit fördern, während Sie gleichzeitig die Zufriedenheit der Kunden optimieren. Das Unternehmen bietet eine Vielzahl von Vorteilen, einschließlich eines großzügigen Pensionsplans und Gesundheitsprogrammen, in einem Umfeld, das Vielfalt, Innovation und Zusammenarbeit schätzt.

Benefits

Großzügiger Pensionsplan

RRSP und TFSA Optionen

Gesundheits- und Wellnessprogramme

Anerkennungspreise

Rabatte

Online-Lernen

Elternunterstützung

Inklusives Umfeld

Sicherheitsausrüstung

Qualifications

• Mindestens 5 Jahre Erfahrung in der Logistik oder im Betonbereich.
• Technische Fähigkeiten in SAP und Microsoft Office erforderlich.

Responsibilities

• Überwachung und Verwaltung der Transportbedürfnisse im lokalen Markt.
• Implementierung von Sicherheitsrichtlinien und Förderung einer Sicherheitskultur.

Skills

Kundenservice

Führungsfähigkeiten

SAP

Microsoft Office

Prozessverständnis

Education

College-Abschluss in Business oder Technik

Tools

Command Concrete

Concrete Direct

Job description

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Holcim is planning to spin off its North American Business to unleash its full potential, capitalizing on North America’s growth in construction, infrastructure modernization, advanced manufacturing, AI operations, and resilient cities.

Holcim plans to list the new company on the NYSE by mid-2025 and establish its headquarters in the US to serve the North American market and pursue regional growth.

The new company aims to become North America’s leading building solutions provider, with a strong market position to meet customer ambitions with advanced building solutions from foundation to rooftop.

ABOUT THE ROLE

Oversee and manage transportation needs in the local market, including fleet utilization, dispatch, sales support, and customer service for RMX in the Central market. Maintain efficiency and customer service in dispatch operations, build a strong team, and ensure seamless execution. Focus on safety, team diversity, service quality, equipment utilization, and operational systems, working closely with customer, sales, quality, and operations teams.

WHAT YOU’LL ACCOMPLISH

• Implement and uphold Lafarge Safety policies, fostering a safety culture and engaging all personnel.
• Provide excellent customer service, optimizing resources.
• Assist sales with customer communication, order processing, and system support.
• Maintain and improve order entry and dispatch systems for timely delivery.
• Set and monitor KPIs to improve dispatch and customer experience.
• Exhibit professional conduct and promote team development.
• Lead and mentor teams, providing value-added products.
• Manage systems like Command Concrete and Concrete Direct daily.
• Coordinate billing with sales and quality control.
• Lead daily CFOM calls, QIR processes, incident reports, and Concrete Direct activities.
• Commit to health, safety, and environmental policies, promoting safety behaviors.

WHAT WE’RE LOOKING FOR

• College education; preferred fields include Business or technical; minimum 5 years experience in concrete or logistics.
• Technical skills in SAP and Microsoft Office.
• Travel up to 10%.
• Strong customer service skills and flexibility.
• Process aptitude, construction product knowledge, and leadership skills.
• Ability to make timely decisions, solve problems, and analyze data.
• Strategic business focus and proficiency in Microsoft Office applications.

Additional Requirements

• Adherence to safety protocols and PPE use, including proper fit for respirator users.

WHAT WE OFFER

• Generous pension plan, RRSP and TFSA options, health and well-being programs, recognition awards, discounts, online learning, parental support, an inclusive environment, and safety gear.

We appreciate your interest. This posting is for an existing vacancy; only selected candidates will be contacted. Lafarge supports employment equity and encourages applications from women, minorities, and persons with disabilities.

In Ontario, accommodations are available upon request under the Accessibility for Ontarians with Disabilities Act.

YOUR LAFARGE EXPERIENCE
At Lafarge, you can build a career in a culture that values diversity, innovation, and collaboration, helping shape a sustainable future.