Lead Customer Project Support Engineer(Protection/Panel Design)

ALTEN Canada; Markham; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Collective insurance

4 weeks of vacation

Corporate discounts and team-building activities

Job summary

A global engineering firm located in York Region is seeking a Lead Customer Project Support Engineer to design and program protection and control panels. The role involves analyzing customer specifications, crafting detailed diagrams, and providing field support and training for projects. Candidates should have a university degree in Electrical Engineering, at least 5 years of relevant experience, and strong skills in AutoCAD and GE Multilin relays. The role offers competitive benefits and fosters a collaborative work environment.

Qualifications

• 5+ years of experience in panel design and specifications.
• Detailed knowledge of electrical generation and distribution.
• Experience with test procedures for factory and site testing.

Responsibilities

• Design protection and control panel layouts.
• Analyze customer applications/specifications.
• Provide field support for commissioning new applications.

Skills

Electrical Engineering knowledge

Panel design expertise

AutoCAD proficiency

Experience with GE Multilin relays

Team collaboration

Customer-focus

Education

University degree in Electrical Engineering

Tools

AutoCAD

Oracle

SAP

Job description

Lead Customer Project Support Engineer (Protection/Panel Design)

In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry leaders worldwide to deliver pioneering solutions and drive technical excellence. At ALTEN CANADA, our consultants thrive on solving complex, highly technical challenges across diverse industries.

Job Requirements:

Position

Lead Customer Project Support Engineer/Specialist (Protection/SCADA/Telecom Panel Design)

Scope

Responsible for designing, programming, testing, and commissioning of protection, SCADA, telecom, and control panels for Generator Protection, Generator Excitation, Transformer Protection, Feeder Protection, Bus Protection, Line Protection System, and SCADA System. Reports to CCS Engineering Manager or assigned Team Leader.

Major Responsibilities

Analyze customer applications/specifications and design protection and control panel layouts, single line diagrams, schematic diagrams, power diagrams, control diagrams, Bill of Materials, engineering instructions, wiring drawings, wire lists, and wire tags using AutoCAD/Ebase/Oracle/SAP.

Take full technical execution responsibility for assigned projects.

Review customer specifications and related documents for the project.

Coordinate design requirements with customers and internal teams.

Create test plans, procedures, and reports.

Test customized protection and control solutions both in-house and at customer installations.

Provide field support up to and including commissioning of new applications.

Analyze and troubleshoot field cases involving GE Multilin Protection and Control products.

Travel up to 20–40% depending on project assignments.

Provide training, peer checks, and design support to team members.

Develop training materials/videos for Ebase to assist team members.

Qualifications / Requirements

University degree in Electrical Engineering.

Minimum 5 years of experience in panel design, analyzing and creating specifications, single line diagrams, schematic diagrams, control diagrams, wiring drawings, and power diagrams related to relay protections and control using AutoCAD/Ebase.

Detailed knowledge of design, studies, specifications, and implementation in electrical generation, transmission, and distribution systems.

Strong knowledge of power systems, protection schemes, and communication applications.

Experience creating test and maintenance procedures for factory and site testing and commissioning protection panels.

Ability to apply advanced technical engineering concepts and LEAN processes to practical business problems.

Experience programming GE Multilin family of relays, specifically the UR Family.

Experience designing power system control schemes (Transfer Schemes, Auto-restoration Schemes).

Excellent understanding of theoretical bases for major protection principles including Distance, Line Differential, Transformer Differential, Bus, Feeder, Generator, and Large Motor protection.

Demonstrated team player with initiative to lead and mentor others.

Excellent interpersonal and communication skills; ability to work in a multicultural environment.

Customer‑focused.

Why Join Us?

ALTEN Canada fosters a dynamic, collaborative work environment where every team member is empowered to reach their full potential. We are deeply committed to investing in our people by offering meaningful experiences and supporting continuous learning, growth, and career development.

As part of our dedication to employee well‑being, we provide a competitive and comprehensive benefits package that includes:

• Collective insurance and group retirement savings plans
• 4 weeks of vacation starting from year one
• Corporate discounts and team‑building activities

At ALTEN Canada, your skills are celebrated, your ambitions supported, and your growth continuously nurtured. Join us and discover the difference of working with a company that values innovation, collaboration, and excellence, where endless possibilities await.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time