Lead Customer Order Coordinator

Communications and Power Industries; Georgetown; On-site; CAD 90,000 - 130,000; Full time

Job summary

Communications & Power Industries is seeking a Lead Customer Order Coordinator to join the Program Management Office in Canada. The role oversees the post-order lifecycle for equipment, spares, and service orders, providing day-to-day guidance to the Order Management team and ensuring timely execution.

The successful candidate will supervise Coordinators, manage complex orders, coordinate with cross-functional teams, and maintain accurate data and schedules using MS Project.

Qualifications

• Lead and mentor Customer Order Coordinators on systems, procedures, and requirements.
• Own order execution for complex, high-priority orders across product lines.
• Coordinate work assignments and coverage with management to meet deadlines.
• Train and guide team on order-management processes and standard work.
• Maintain accurate order data and ensure clear cross-department communication.

Responsibilities

• Own order execution for complex, high-priority orders including service and spares.
• Ensure ERP order entry aligns with quotations, contracts, and purchase orders.
• Manage revisions and changes through the order lifecycle.
• Support returns, repairs, RMAs, and spares coordination by assigned customer.
• Develop and maintain schedules in Microsoft Project with milestones and dependencies.
• Provide status reports to Program Managers, Sales, and customers.
• Communicate orders status and delivery dates with customers and Sales.

Skills

Team leadership

Order management

Cross-functional coordination

ERP systems

Microsoft Project

Communication

Tools

Microsoft Project

ERP entry

Job description

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

YOUR DAY TO DAY:

We are looking for a Lead Customer Order Coordinator to join our Program Management Office. This is a senior working role responsible for the accurate and timely execution of customer equipment, spare parts, and service-related orders across the Amplifier and Generator product lines. The position oversees the complete post-order lifecycle for spare parts, repairs/RMAs, warranty and non-warranty repairs, evaluations, refurbishments, and field-service orders - from receipt of the customer purchase order through final shipment or return delivery while providing day-to-day guidance, training, and workflow support to the Order Management team.

As a working lead, this position directly supervises Customer Order Coordinators while personally supporting complex, high-priority, and escalated orders. The role combines strong order-management discipline with elements of program coordination, including cross-functional action management, customer communication, performance reporting, issue escalation, and continuous improvement.

YOU WILL BE ACCOUNTABLE FOR/TO:

Team Leadership & Workflow Coordination

• Provide functional leadership, day-to-day guidance, and support to Customer Coordinators while remaining actively involved in order execution.

• Coordinate work assignments, priorities, and coverage with the manager to ensure deadlines and customer commitments are supported.

• Act as the first point of escalation for order-entry questions, process gaps, competing priorities, and execution issues before elevation to the Program Manager or functional manager.

• Train and mentor new and existing team members on systems, procedures, customer requirements, and standard work while establishing consistent expectations for accuracy, responsiveness, and follow-through.

• Review team workflow and key order data for accuracy and follow-through, and promote clear, respectful communication across departments.

Order Management & Execution

• Own order execution for assigned complex, high-priority, or strategically important equipment, service and spares orders.

• Ensure ERP order entry is accurate, complete, and aligned with approved quotations, contracts, customer purchase orders, and applicable requirements.

• Manage orders, including revisions, administrative changes, and supporting records throughout the order lifecycle.

• Support returns, repairs, RMAs, and spares coordination by the assigned customer or order.

Schedule & Delivery Management

• Develop and maintain order or program schedules in Microsoft Project including milestones, dependencies, critical activities, and committed delivery dates.

• Monitor customer approvals, purchase-order receipt, billing readiness, and other dependencies that could affect order execution or delivery. Identify schedule risks and potential delays, coordinate recovery actions, and escalate issues early with clear owners and due dates.

• Prepare accurate order status, milestone, and delivery reports for Program Managers, internal reviews, Sales, and customers.

Customer & Cross-Functional Coordination

• Communicate directly with customers and Sales regarding order status, priorities, delivery dates, documentation, and execution issues within the role's authority.

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