Lead | Community Systems

Interior Health; Kelowna; On-site; CAD 91,000 - 130,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Education opportunities

Vacation

Insurance premiums

Health & dental coverage

Municipal Pension Plan

Work-life balance

Job summary

Interior Health is seeking an experienced Lead, Community Systems to guide the Digital Health Community Systems roadmap within the Seniors Health portfolio. The role focuses on improving patient care, experience, outcomes and safety through interoperable information systems.

You will lead the Clinical Analyst team, engage stakeholders, and align initiatives with IH goals, while coordinating with the Seniors Health Transformation Sub-Committee.

Qualifications

• Bachelor's degree in Computer Science, Health Information Systems, or related field.
• Minimum five years of experience in healthcare information systems and supervision.

Responsibilities

• Sets goals and directs staff in community systems based DH services to align with IH goals.
• Provides leadership and guidance to Digital Health Community Systems staff and partners.
• Leads committees to assess and prioritize solutions with Seniors Transformation teams.
• Supports software updates, training materials, and project implementations.
• Manages vendor relations and coordinates with internal teams for seamless tech adoption.
• Monitors requests for Community Systems projects and supports budget development.
• Participates in on-call rotation for Clinical Information Systems.

Skills

Staff supervision

Project management

Vendor management

Communication

Healthcare IT

Team leadership

Education

Bachelor’s degree in Computer Science or Health Information Systems

Job description

Position Summary

Interior Health is looking for an experienced Lead, Community Systems to join our team on a full time permanent basis.

This position offers a flexible work location from within British Columbia, but will require travel to Kelowna as and when is required.

What we offer:

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Salary Range:

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:

This is an opportunity to support the Long Term Care and Palliative portfolio and help transform Seniors Health using technology with a focus in helping to improve the quality of care, patient experience, patient outcomes, and patient safety.

In accordance with the established vision and values of the organization, the Lead, Community Systems (Lead) will identify, lead, and monitor targeted initiatives that will support the enhancement and improvement of the services of our Seniors Health Portfolio that align with Interior Health’s (IH) goals and strategies for regional interoperability.

The Lead will provide guidance and direction to the Clinical Analyst team in order to support the execution of our Digital Health Community Systems roadmap and ensure alignment with Seniors Health Transformation work plans and the overall Seniors Health transformation roadmap. The Lead, Community Systems will serve as a subject matter expert and through customer engagement identify joint work plan initiatives for review and prioritization by the Manager, Community Systems and our Seniors Health Transformation Digital Health Sub-Committee.

Typical duties and responsibilities:

• Consults with the Manager, Community Systems and key partners, sets team and individual staff goals and objectives, as they relate to Community Systems based DH services, which support the mission and goals for IH. Ensures information systems and data services align with organization and program area goals and objectives.
• Provides direction, guidance, consultation and education to Digital Health Community Systems staff using effective leadership and communication skills. Represents Digital Health and provides technical and procedural recommendations to internal and external partners, including the Interior Health Seniors Health Transformation Team and Clinical Operations Leads.
• Leads and participates in committee meetings with multiple partner groups to assess current Community Systems solutions for optimization opportunities. This includes establishing priorities and collaborating with Seniors Transformation and Operational program leads to establish work plans and drive timelines for solutions.
• Supports the activities of Community Systems, including transition of support from new project implementations, ongoing digital solutions engagement with partners, software optimization, software updates, development of application-specific training materials, and support of the associated application software.
• Builds partnerships with internal partners and manages relationships with vendors as necessary.
• Works closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of new technologies.
• Review, evaluate, and monitor requests for Community Systems projects and initiatives; makes recommendations to DH Manager, Community Systems.
• Assists the Manager, Community Systems with development of operating and capital budgets for the support and implementation Digital Health Investment Plan (DHIP) projects.
• Participates in the on-call rotation for Clinical Information Systems.
• May have responsibilities for direct reports on a project basis and/or as required.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Qualfications

Education, Training, and Experience

• A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline or an equivalent combination of experience and post-secondary education.
• A minimum of five (5) years of experience in healthcare information systems including responsibility for planning, project management, systems implementation and analysis, staff development, and supervision.

Skills and Abilities

• Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
• Demonstrated ability to manage staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
• Demonstrated ability to manage vendor relationships.
• Demonstrated ability to plan, lead, direct, prioritize, and review related application/project implementation.
• Demonstrated ability to problem-solve and develop solutions as required.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually changing environment.
• Physical ability to perform the duties of the position.