Lead, Collections Tech Projects

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Scotiabank is seeking a Manager, Collections Technology Projects to lead technology-related initiatives for Canada Collections. You will collaborate with technology and business partners, manage small to medium projects from conception through funding to delivery and monitoring, and drive customer-centric improvements within a fast-paced, agile setting.

You will build strong relationships with internal and external partners, oversee project deliverables, and help optimize procedures to improve

Qualifications

• Experience in a highly technology complex environment.
• Experience in managing small to medium size projects.
• Knowledge of retail credit products and consumer credit lifecycle.
• Knowledge of business analysis / multi-project timelines and tools.
• Effective relationship building, strategic influencing, and change leadership skills.
• Good knowledge of MS applications (Word, Excel, Project, Powerpoint).
• Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line.

Responsibilities

• Contribute to the development of the short term and longer term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap.
• Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer centric processes and procedures that will enhance customer experience.
• Contribute to the effective functioning of the team by actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
• Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable.

Skills

Project management

Agile

Stakeholder management

Business analysis

Multi-project timelines

Vendor management

Change leadership

Relationship building

Tools

MS Project

Excel

PowerPoint

Word

Job description

Scotiabank is seeking a Manager, Collections Technology Projects to lead technology-related initiatives for Canada Collections. You will collaborate with technology and business partners, manage small to medium projects from conception through funding to delivery and monitoring, and drive customer-centric improvements within a fast-paced, agile setting.

You will build strong relationships with internal and external partners, oversee project deliverables, and help optimize procedures to improve