Lead Case Manager

Innomar Strategies Inc.; Quebec; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Backup dependent care

Paid parental leave

Professional development resources

Job summary

Cencora is seeking a Nursing Case Manager for a 12‑month contract, requiring a Bachelor’s in Nursing and bilingual French/English. The role involves coordinating care, supporting therapy access, and ensuring compliant case documentation across multiple teams.

Preference is given to candidates with PMP or Lean Six Sigma certification and experience in healthcare, managed care, or health systems. Fluency in both official languages is essential for patient interactions.

Qualifications

• Bachelor's degree in Nursing and current licensure.
• Bilingual fluency in French and English is required.
• 12‑month contract role with healthcare/managed care experience preferred.
• PMP or Lean Six Sigma certification is preferred.

Responsibilities

• Review patient files and support case action readiness and processing.
• Coordinate with providers, pharmacies, clinics, and internal teams for therapy access.
• Audit case activity and documentation to identify gaps and delays.
• Evaluate barriers to therapy access and determine escalation needs.
• Interpret program protocols to guide patients, providers, and staff.
• Stabilize patient journey by coordinating with care teams and following up.
• Maintain confidentiality, quality standards, and regulatory compliance.

Skills

Clinical operations

Care coordination

Case management

Documentation

Reimbursement navigation

Communication

Audit processes

Education

Bachelor's degree in Nursing

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Reviews patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing.
• Executes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment.
• Audits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps affecting service delivery.
• Evaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs.
• Interprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams.
• Stabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration.
• Upholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations.

Mandatory requirement: Bachelor's degree in NURSING.

Bilingual (Fluent in French and English). Interested to work for 12 months contract role 6+ years of experience in Nursing, healthcare, pharmacy, managed care, health systems, operations, or a related field required.

Project Management Professional (PMP) or equivalent certification preferred.

Certification in Lean Six Sigma preferred.

Knowledge

• Clinical operations, care coordination, and case management processes.
• Patient support program workflows and therapy access pathways.
• Clinical documentation, record maintenance, and audit requirements.
• Treatment protocols, therapy administration support, and patient education practices.
• Reimbursement navigation, coverage processes, and funding support activities.
• Adverse event reporting, quality controls, and compliance standards.

Abilities

• Interpret clinical, operational, and reimbursement-related information accurately.
• Evaluate case status, service risks, and barriers to therapy access.
• Validate documentation and maintain accurate case records.
• Coordinate across patients, providers, pharmacies, clinics, and internal teams.
• Communicate complex care and program information clearly and professionally.
• Stabilize case progression through timely follow-up, escalation, and issue resolution.
• Audit case activities and identify gaps in process execution or documentation quality.
• Uphold confidentiality, quality expectations, and regulatory requirements in daily work.

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities
• Much more

Equal Employment Opportunity

Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: Innomar Strategies

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.